Motion · 10 hours ago
Onsite CSR
Elmira-Corning Area
Full-time
Onsite
Senior Level
5+ years expMotion is a company that focuses on meeting customer expectations and enhancing relationships within customer organizations. The Onsite CSR role involves responding to customer inquiries, maintaining inventory levels, and mentoring less experienced Customer Service Representatives while ensuring accurate transactions and promoting company products.
Industrial
Responsibilities
Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)
Orders items to ensure appropriate inventory levels are maintained for Consignment customers
Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product
Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters
Proactively generates sales by actively promoting Motion Industries’ products to existing customers. Expedites backorders
Acts as mentor/lead to lower level employees
May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns
May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfill orders correctly
Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction
May assist customer by troubleshooting via telephone or email and identifying correct part
Attends training sessions regularly to continue professional growth and development
Performs other duties as assigned
Qualification
Required
Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination
Reliability, organization, and attention to detail required
Customer service and communication skills required
Ability to multi-task and time management skills required
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Good driving record required
Benefits
Healthcare coverage
401(k)
Tuition
Reimbursement
Vacation
Sick
Holiday pay
Company
Motion
Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 600 locations across North America.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2008-09-02Acquired
Leadership Team
Patrick Cummings, CPA, CGMA
Senior Vice President & CFO
Scott Feldbush
SVP and CIO
Recent News
2025-09-12
2025-06-10
Company data provided by crunchbase