Hilton Grand Vacations · 4 days ago
Lead Marketing Concierge
Honolulu, HI, United States
Full-time
Onsite
Entry, Mid Level
$19/hr - $19/hr
2+ years expHilton Grand Vacations is a company that values work-life balance and offers a range of benefits to its team members. As the Lead Marketing Concierge, you will support Marketing Leaders by enhancing efficiency and problem-solving while mentoring new team members and managing performance goals.
LeisureRecreationTravel
Responsibilities
Cultivates a cohesive, collaborative team environment
Monitors and tracks individual Team Member goals and performance in order to identify areas for opportunity
Provide detailed training on locations (how to draw in and pitch from each specific location/desk)
Acts as a mentor and coach for new Team Members in an effort to enhance and support onboarding program
Marketing and sales process, systems training, hotel tour and other areas as needed
Facilitates mentor scheduling with new hire for maximum learning
Will work as a production-based marketing representative fours days a week. Will work one day purely devoted to the above Team Lead duties and one or more other days before/after production shift as needed
Other tasks assigned by the management
Qualification
Required
High School Diploma/GED
Minimum 2 years of proven customer service experience
Able to work flexible schedules including mornings, evenings, weekends and holidays
Excellent interpersonal and guest relations skills
Minimum 6 months of proven Sales and/or Marketing Timeshare experience
Thorough understanding of the Hawaii and Honolulu area
Strong professional verbal, interpersonal, and guest relations skills
Preferred
1 + year in a performance-based position with a commission comp plan (sales/marketing)
1+ year of experience in the Timeshare/Vacation Ownership industry
Preferred Bilingual (Japanese or Korean)
Benefits
Medical, Dental, and Vision insurance from Day One
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
HGV provides access to outstanding Team Member benefits, discount travel programs and much more!
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase