Leidos · 11 hours ago
ServiceNow Manager (USAF Cloud One)
Bedford, MA
Full-time
Hybrid
Mid, Senior Level
$108K/yr - $195K/yr
6+ years expLeidos is pursuing the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a ServiceNow Manager supporting AWS, Azure, Google, and Oracle clouds. This role involves leading a team of ServiceNow engineers to fulfill program requirements, integrating software into ServiceNow, and ensuring the implementation of self-service catalogs. The position also includes mentoring staff and collaborating with business stakeholders to translate requirements into technical solutions.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead a group of 5-15 ServiceNow engineers to fulfill the requirements for the program
Install ServiceNow product/modules
Lead initiative to integrate commercial software into ServiceNow
Design/configure/develop/integrate product/modules to meet business needs
Lead the implementation of self-service catalog on ServiceNow
Create, maintain and enhance Dashboards and reporting, including scheduled reports
Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
Assist with creation and cataloging of business process flows
Document and track vendor software roadmaps for software and patch version updates, and unit test their software and perform code reviews
Partner with business stakeholders to understand requirements and translate them into technical solutions
Present architectural designs and recommendations to executive leadership
Mentor, guide and supervise teams for related activities
Lead reviews and provide guidance on complex technical decisions
Prepare detailed technical documentation to support development and operational processes
Collaborate with team members and provide mentorship to junior staff, fostering a learning environment
Act as the ServiceNow engineering manager to assess employee performance, hire new employees, and ensure compliance with corporate training requirements
Qualification
Required
Bachelors and eight (8) years or more of experience; Masters and six (6) years or more of experience. Additional experience may be accepted in lieu of degree
5+ years of prior experience managing/leading teams/projects
Interim Secret clearance required to start; Ability to obtain Secret clearance required to maintain employment
US citizenship required
Certifications: CompTIA Security+ or equivalent (IAT-2)
Excellent facilitation, communication, and stakeholder engagement skills
Ability to work in a fast-paced, mission-driven environment
Strong documentation, communication, and cross-functional collaboration skills
Familiarity with DevSecOps principles and practices
Familiarity with Agile methodologies such as Scrum and/or Kanban
Excellent customer service skills, with experience working in a customer-facing position
Experience with ServiceNow implementations
Preferred
Experience with USAF Cloud One or Platform 1
Cloud certifications in AWS, Azure, Google, or Oracle clouds
ServiceNow certification(s)
Benefits
Health and Wellness programs
Income Protection
Paid Leave
Retirement
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Theodore Tanner
Chief Technology Officer
Recent News
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2025-12-16
2025-12-16
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