US Tech Solutions · 12 hours ago
Cloud Platforms Technical Support Solutions Engineer
Boston, MA
Full-time
Hybrid
Senior Level
$70/hr - $90/hrUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Senior Technical Support Engineer with strong application support experience to troubleshoot backend or enterprise applications and manage complex technical issues.
Information Technology
Responsibilities
Own the full lifecycle of complex technical issues—from reproduction to root cause to resolution
Lead and project manage new deployment challenges through to successful production readiness
Perform advanced troubleshooting through code-level analysis and deep data investigation
Implement and manage security, permissions, and configuration changes across environments
Drive continuous improvement across support operations through better tooling, automation, and documentation
Build high-quality playbooks, runbooks, and knowledge base content for faster resolution
Partner closely with engineering, product, and operations teams on critical escalations and platform reliability
Qualification
Required
Senior Technical Support Engineer with strong application support experience, not IT helpdesk or device support
Hands-on experience troubleshooting backend or enterprise applications
Ability to read and debug code
Comfortable using SQL to query databases, understand schemas, and diagnose issues
Strong SQL skills with the ability to diagnose and resolve complex data issues
High proficiency with Jira and GitHub for issue tracking and prioritization, sprint-level collaboration, version control, code reviews, and incident documentation
Hands-on Cloud Operations experience, including creating and managing cloud storage buckets, provisioning and maintaining virtual machines (VMs), and configuring security policies, IAM roles, and access controls
Strong problem ownership, communication skills, and a customer-first mindset
Bachelor's degree
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
Founded in 2000
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
Kelly Services, Inc.
2025-05-17
GlobeNewswire News Room
2024-12-13
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