Buechel Stone · 2 days ago
Design Center Leader
Kohler, WI
Full-time
Onsite
Mid, Senior Level
$70K/yr - $130K/yrBuechel Stone is focused on providing a best-in-class customer experience, and they are seeking a Design Center Leader to ensure exceptional client interactions at their design center locations. This role involves leading a team of Stone Design Consultants, fostering collaboration with sales, and monitoring key performance indicators to maximize impact and profitability.
Manufacturing
Responsibilities
Own the customer journey from showroom entry through Sales handoff
Ensure a frictionless, well-prepared transition once pricing, take-offs, or more technical details are required
Support improved close-won rates and average deal value through quality lead nurturing
Lead and coach Stone Design Consultants across all locations
Serve as a working Stone Design Consultant as the role scales
Hold each Design Center accountable to traffic, ROI, event success, and CX metrics
Run weekly team meetings
Help each team member establish quarterly projects to improve the success of their role, location, and/or the business
Act as referee with authority between Design Centers and Sales
Work with Sales and Marketing to adjust lead qualification and handoff processes as needed to eliminate friction
Escalate and resolve issues with tact, professionalism, and data
Ensure CRM compliance and clean documentation across all locations
Maintain consistent brand standards, CX, cleanliness, and showroom readiness
Manage Design Center setup for new locations
Calculate and report ROI by Design Center
Ensure proper coverage at all locations so that time off does not affect operating hours
Work closely with Marketing and Stone Design Consultants to strategize and execute promotion of Design Centers to architects, designers, builders, and end users
Develop and execute showroom events and partnerships
Support territory teams with selection experiences and prospecting strategy
Qualification
Required
Proven leadership in Customer Experience focused and/or showroom environments
Strong CRM discipline and comfort with metrics and accountability
High emotional intelligence and tact in conflict resolution
Ability to lead without commission-based incentives
Outstanding customer service skills
Ability to multi-task and manage priorities
Excellent written and verbal communication skills
Professional presentation and appearance
Excellent organizational skills and attention to detail
Valid driver's license
Willingness to travel to all Design Center locations
Preferred
Cross-functional leadership experience (Marketing + Sales alignment)
Bachelor's degree
Architecture, design, or building materials industry experience
Experience with business to business and business to consumer sales
Benefits
Medical
Dental
Vision
Life Insurance
Short and Long Term Disability
8 Paid Holidays
Paid Birthday Off
Paid Vacation
Paid Annual Volunteer Day
Extreme Anniversary Program
401(k) Plan
Company
Buechel Stone
Buechel Stone is an industry specialising in the production of more than hundred kinds of natural stones, based in Wisconsin.
Founded in 1964
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-07-04
Company data provided by crunchbase