Community Clinic of Maui, Inc. · 5 hours ago
Receptionist
Wailuku, HI
Full-time
Onsite
Entry Level
1+ years expCommunity Clinic of Maui, Inc. is dedicated to providing quality healthcare services. The Receptionist is responsible for ensuring efficient operations at the clinic by managing patient intake, answering phones, and maintaining patient records while ensuring a welcoming environment for all patients.
Hospital & Health Care
Responsibilities
Pleasantly greets patients at the reception desk, and responsible for helping to make patients feel comfortable while in the clinic
Responsible for keeping patient intake flowing at an appropriate pace
Directs QUEST application questions to Member Services
Ensures that the reception area is clean and orderly at all times
Obtains essential patient information for registration and assists patients and families with necessary registration forms and insurance applications
Reviews clinic registration forms for completeness and performs follow up of any necessary corrections
Explains sliding fee scale and requirements to qualify
Responsible for creating new accounts and reviewing established accounts for updated information in EHR system (Epic)
Scans all documents received from patients into document management storage and imports to patient's file/account
Reviews proof of income documentation and updates system as necessary
Receives and relays incoming telephone calls for the clinic
Takes and routes messages to appropriate persons
Follows up on patient requests and messages
Collects patient fees after all uninsured visits or as appropriate, and records receipts. Inputs all payments received into patient's account in EHR
Responsible for reconciling all payments received, and balancing with the Daily Balance and Deposit Slip
Maintains strict confidentiality of patient information and all clinic files
Assists and supports all staff in the clinic
Maintains effective working relationships with clinic personnel and the public
Adheres to the policies and procedures of the Community Clinic of Maui, Inc
Updates patient information as required
Makes reminder calls to patients for following day appointments
Verify patient’s insurance for following day and standby appointments
Keeps an accurate count of all patient visits for all sites
Maintains a professional demeanor and patient satisfaction by always keeping in mind that the front desk makes both the first and last impression on each patient
Participates in quality improvement activities
Demonstrates a cooperative team approach in activities
Attends and participates in meetings, committees, and training sessions as instructed by the Office Manager or the Lead Receptionist
Other duties as assigned
Qualification
Required
High School diploma or equivalent
Minimum one-year experience in a customer service role required; experience in a dental/medical office preferred
Skill in maintaining accurate and confidential records
Ability to maintain quality control standards
Ability to communicate clearly and relate well to others
Ability to read, write, and understand the English language and respond to detailed oral and written instructions
Skilled in establishing and maintaining working relationships with patients, practitioners, co-workers, and the public
Knowledge of common safety hazards and precautions to maintain a safe work environment
Ability to react calmly and effectively in emergency situations
Typing speed 45 wpm
Computer skills
Prior telephone experience
Ability to problem solve and prioritize tasks
Ability to develop and recommend procedures for front desk activities
Proven reliability, trustworthiness, flexibility, and high ethical standards
Ability to handle multiple tasks
Ability to continue a task after an interruption and adaptable to change
Demonstrated ability to treat all individuals with respect and aloha
Valid driver's license
Access to an insured vehicle
TB clearance within previous 12 months
Preferred
Experience in a dental/medical office preferred
Benefits
Reimbursement for mileage
Paid for their travel time to Lahaina
Company
Community Clinic of Maui, Inc.
We are a proud member of the national Community Health Center movement which was birthed by the civil rights movement of the 1960s to provide a safety-net of health care for people who have been historically marginalized.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase