Minnesota State Colleges and Universities · 20 hours ago
Financial Aid Specialist
North Mankato
Full-time
Onsite
Entry Level
$20.76/hr - $27.53/hr
2+ years expSouth Central College is a comprehensive community and technical college that is part of the Minnesota State system. The Financial Aid Specialist provides high-quality customer service to assist students with financial aid inquiries, scholarships, and document processing while supporting the Financial Aid department's operations.
EducationHigher EducationUniversities
No H1B
Responsibilities
Provides customer service regarding inquiries
Provides excellent customer service at the Welcome Center front desk
Answers calls promptly and provide accurate information to callers or route calls appropriately
Determines needs and refers students to appropriate staff members
Assists students in navigating web sites for admission application and enrollment steps, course registration, entrance and exit loan counseling, loan applications, FAFSA completion, and completing other necessary processes on the web
Provides technical assistance to prospective, applicant and current students
Assist students with general information and issues regarding financial aid, admissions, policies and procedures to promote the understanding of college policy and procedures
Advise, investigate, problem solve and resolve questions and issues from prospective, current and previous students, parents, faculty, staff, other third parties and the public
Reviews students' records electronically using ISRS or other relevant software applications
This position will have specific responsibilities for the financial aid aspects of the customer service center team, including but not limited to:
Promote and record all outside scholarships, establishing a data base
Promote and record all application for South Central Foundation Scholarships
Verify eligibility prior to payment, credits and GPA, and other eligibility requirements
Assist in the selection process for the Foundation Scholarships
Maintain contact with servicers to inform them of address changes and last dates of attendance
Complete county and housing requests for financial aid and enrollment information forms
With the business office, support work to reduce accounts on the accounts receivable list
Review required forms to complete the financial aid verification/application process
Assists students with completing forms, reviews forms for accuracy and completeness, and forwards forms to the appropriate area for additional processing
Initiate tracking letter correspondence to request additional information from the student
Code receipt of financial aid documents being submitted for processing into the MnSCU ISRS system and scan documents into the Image Now electronic document storage system to assure compliance with the federal, state and local regulations concerning confidentiality and document storage
Assist in maintenance and updating of lmageNow system file folders and creation of work flows for document processing
Perform other duties as assigned to ensure the smooth functioning of the department, Student Affairs and the South Central College
Provides support to both campuses when needed
Perform administrative support to the Director and department to ensure the smooth functioning of the department
Provide general office management and supervision of work study students
Coordinate information dissemination in the Welcome Center
Perform other duties as assigned to support the department, Student Affairs and the College
Qualification
Required
Two years of customer service experience
Customer service skills sufficient to identify needs quickly and provide prompt, courteous, accurate and easy to understand information to customers in person, on the phone, through email and other written correspondence
Organizational and prioritization skills to effectively prioritize work and manage several work projects at one time
Strong attention to detail in completing data entry tasks
Proficient with Microsoft Office 365 including Word, Excel, etc
Preferred
Associate Degree from an accredited college or university
Two years of front facing customer service experience
Knowledge of student services processes, such as admissions, enrollment, financial aid, and campus resources typically accessed at a front desk
Knowledge of financial aid office operations
Knowledge of current student information system (such as, Integrated Student Record System) and ImageNow for archiving
Benefits
11 paid Holidays
Vacation Time
Sick Time
Six weeks of Paid Parental Leave
Low cost medical and dental insurance with low deductibles ($150 - $1500)
A Pension Plan
457(b) and 403(b) retirement plans and other retirement investment options
Pre-tax medical and dental expense (with roll-over option) and dependent care accounts
Employer paid life insurance
Short and long term disability
Professional development
A tuition waiver program for employees and their dependents
Company
Minnesota State Colleges and Universities
Minnesota State is the third largest system of state colleges and universities in the nation with 26 colleges, 7 universities, and 54 campuses.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Amy Jo Ebert, SPHR, SHRM-SCP
Senior Human Resources Business Partner
Amy Jorgenson, CPA
Chief Audit Officer
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