DBS Bank · 1 day ago
Associate, VRM Team Lead, Consumer Banking Group
United States
Full-time
Remote
Mid, Senior Level
3+ years expDBS Bank is the leading bank in Asia, recognized for its comprehensive consumer banking services. The Team Lead – Virtual Banking is responsible for managing a team of Virtual Relationship Managers to achieve service interactions, customer satisfaction, and business growth objectives.
BankingFinanceFinancial Services
Responsibilities
Manage the team of VRMs for ensuring achievement of business and customer satisfaction objectives
To ensure effective and efficient on-boarding, client coverage and client economics of the team members
Ensure timely investment and insurance portfolio reviews by VRMs partnering with Investment / Insurance / Wealth specialists in Cluster locations
Establish relationships with key acquiring channels such as SME / CEP/IBG/ DBS Experience Centres or business influencers for partnering in hand holding DBS India clients in the Wealth Continuum
Ensure service delivery of these clients by ensuring appropriate workflows and processes including digital on-boarding, upgrades, Scan / E-mail based wealth transactions, doorstep banking services, digital and remote account maintenance (Re-KYC / Risk Reviews etc
Monitor and review business performance and apply intervention strategies to ensure achievement and sustenance of business growth
Ensure each VRM maintains and updates the CRM on the status of the leads and clients
Qualification
Required
Experience in Wealth/ Retail Banking / Phone Banking / KPO/Customer Service / Operations with 3-4 years of team handling experience
Selling and team influencing skills to grow customer numbers and customer product uptake
People Management
Excellent Communication Skills
Drive for Action
Execution ability to effectively to grow customer wallet share
Understanding of regulatory guidelines on banking policies issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general
Understanding of KYC requirements & Anti-money Laundering Policies are critical
Knowledge of financial markets and products to assist in meaningful engagement with clients
Team management experience
Market and Competitive Knowledge
Good understanding of marketing and communication principles and the ability to apply them
Preferred
Exposure and Experience of Banking / Broking / Financial services would be desirable
MBA/Postgraduate in the relevant field
Company
DBS Bank
DBS Bank is a digital banking firm that offers consumer, SME, and corporate banking services.
10001+ employees
H1B Sponsorship
DBS Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$3.99B2025-08-25Post Ipo Debt· $489.41M
2025-03-14Post Ipo Debt· $2B
2023-09-06Post Ipo Debt· $1.5B
Leadership Team
C
Chong Lim Chew
Managing Director
Helge Muenkel
Group Chief Sustainability Officer
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase