Road Runner Sports · 8 hours ago
Help Desk Technician
US-OH-Columbus
Full-time
Onsite
Entry Level
1+ years expRoad Runner Sports is a recognized footwear retailer with over 42 years of experience and a growing presence across the country. They are seeking a Help Desk Technician to provide first-line technical support to retail stores and distribution centers, ensuring minimal disruption to operations and a positive user experience.
E-CommerceSporting GoodsSports
Responsibilities
Serve as the first point of contact for all IT support requests from our retail stores, distribution centers, and corporate offices
Respond to and resolve incidents via phone, email, chat, and ticketing system in a timely manner
Troubleshoot POS (point-of-sale) systems, payment devices, printers, handheld scanners, and store back-office systems
Support end-user hardware, including laptops, desktops, mobile devices, and peripherals
Provide basic troubleshooting for retail applications (inventory, merchandising, and store management systems)
Escalate complex issues to higher-level support or specialized teams when necessary
Document all support activities, resolutions, and follow-ups in the help desk system
Assist with user account setup, password resets, and access permissions following company security policies
Educate users on IT policies, security best practices, and basic troubleshooting techniques
Participate in on-call rotation and provide after-hours support during peak retail periods
Qualification
Required
1–2 years of experience in IT help desk, technical support, or similar role
Basic knowledge of Windows and macOS operating systems
Basic knowledge of Microsoft 365
Basic knowledge of common retail applications
Familiarity with networking fundamentals (Wi-Fi troubleshooting, VPN, basic connectivity issues)
Strong communication and customer service skills with the ability to explain technical concepts in simple terms
Ability to multitask and prioritize in a fast-paced retail environment
High school diploma or equivalent required
Preferred
retail industry experience preferred
IT certifications (CompTIA A+, Network+, Microsoft) are a plus
Benefits
Earn competitive pay
Receive out of this world training to grow your career
Contribute to an OUTSTANDING team as you drive in store sales
Be the envy of your friends with discounts on ALL the latest gear and footwear
Enjoy free running and walking events
Take pride in merchandising, and maintaining an immaculate workplace
Company
Road Runner Sports
Road Runner Shoes is sell product of running shoes, running clothing, and the best running shoe brands for everything.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
T
Tom Compogiannis
Chief Financial Officer
Recent News
Arizona Daily Star
2025-02-05
Company data provided by crunchbase