IS3 Solutions · 13 hours ago
ServiceNow Architect
Atlanta, GA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expIS3 Solutions is seeking a highly skilled ServiceNow Architect to design, implement, and optimize enterprise ServiceNow solutions. This role focuses on combining strategic platform architecture with hands-on configuration to support digital transformation and ITSM modernization efforts.
Cyber SecurityData CenterInformation TechnologyIT Infrastructure
Responsibilities
Lead the design, configuration, and implementation of ServiceNow applications and custom solutions, focusing on ITSM, ITOM, CMDB, and Discovery modules
Develop and maintain enterprise data models within ServiceNow, ensuring consistent relationships between configuration items (CIs), business services, and infrastructure assets
Architect integrations between ServiceNow and (e.g., network operations, HR, finance, and asset management) using APIs, IntegrationHub, and data pipelines
Create data mapping, normalization, and reconciliation strategies for CMDB and dependent systems
Collaborate with solution owners to define data governance, lifecycle management, and schema design standards
Provide hands-on leadership for ServiceNow development teams in scripting, workflow design, and data architecture best practices
Partner with network, infrastructure, and cloud teams to ensure accurate data exchange between ServiceNow and systems like Cisco DNA, AWS, Azure, VMware, and other monitoring platforms
Support data-driven automation initiatives, leveraging AI Ops, Predictive Intelligence, and event correlation tools
Deliver architecture documentation, including system diagrams, data dictionaries, and integration models
Ensure compliance with enterprise architecture, cybersecurity, and ISO/NIST standards
Qualification
Required
8+ years of progressive IT experience with 5+ years designing ServiceNow enterprise architectures
Strong hands-on experience with data modeling and configuration item (CI) relationship mapping within ServiceNow CMDB
Proven success architecting and integrating ServiceNow with common enterprise systems (e.g., SAP, Oracle, Azure AD, Splunk, SolarWinds, or internal OSS/BSS platforms)
Expertise in ServiceNow scripting, Flow Designer, IntegrationHub, and API integrations (REST, SOAP, JSON)
Deep understanding of ITSM, ITOM, CMDB, Discovery, Event Management, and related data flows
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications required
Demonstrated ability to translate business requirements into scalable technical solutions
Excellent communication skills and ability to work across technical and business domains
Preferred
Certified Technical Architect (CTA) or Certified Master Architect (CMA) preferred
Knowledge of telecom systems data models, network inventory structures, and asset lifecycle management
Experience implementing data federation and synchronization across multiple ServiceNow instances
Familiarity with their technology stack or similar telecom IT ecosystems
Experience in data quality, normalization, and schema validation tools
Working knowledge of ITIL 4 frameworks, data governance, and automation design
Company
IS3 Solutions
IS3 Solutions is an IT company that provides data centers, cloud, cyber security, IT infrastructure, and IT financing solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Marshall
CEO/Managing Partner
Company data provided by crunchbase