EDI Staffing, an EDI Specialists Company · 5 hours ago
EDI Product Support Analyst
United States
Full-time
Remote
Mid LevelEDI Staffing is an EDI Specialists Company seeking a Product Support Analyst to bridge the gap between modern API technology and global supply chain standards. The role involves triaging and resolving technical questions while acting as a subject matter expert for their cloud-based EDI platform.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Resolve complex issues across EDI workflows and Orderful API usage; explain technical concepts clearly to both developers and business users
Manage inbound requests within defined SLAs, ensuring high customer satisfaction
Identify repeat issues and patterns; partner with Product and Engineering to prioritize fixes and improve the overall developer experience
Create and maintain Knowledge Base articles to drive customer self-service and ticket deflection
Identify urgent platform issues and escalate with clear technical context and reproduction steps
Qualification
Required
Deep, hands-on understanding of EDIFACT and X12 specifications is non-negotiable
Experience troubleshooting REST APIs and understanding JSON structures
Familiarity with AS2, SFTP, and HTTP protocols
Proven ability to trace complex integration errors to their root cause in a high-volume SaaS environment
Excellent written skills, with the ability to simplify technical problems for diverse stakeholders
Able to take ownership of tickets, investigate independently, and escalate with clear context when needed
Preferred
Experience with modern support tools (Intercom, Salesforce, or Jira)
Background in Retail or Transportation logistics
Company
EDI Staffing, an EDI Specialists Company
EDI Staffing is a staffing and recruiting company that provides consultancy and placement services.
Founded in 1994
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joseph Gilbody
President/CEO
Manuel DaRosa. CPA
CFO
Company data provided by crunchbase