iSoftStone · 1 month ago
IT Support Engineer
United States
Full-time, Contract
Remote
Mid Level
$69K/yr - $126K/yriSoftStone, Inc. is seeking an IT Support Engineer to join their team in Palo Alto, CA. The role involves designing and maintaining IT infrastructure, managing network performance, and providing support for game development teams.
Artificial Intelligence (AI)Cloud ComputingConsultingInformation TechnologySoftware
Responsibilities
Design, implement, and maintain secure and scalable IT infrastructure
Deploy and manage server environments (physical, virtual, cloud-based)
Evaluate, configure, and install hardware components (e.g., routers, firewalls, storage devices)
Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches)
Ensure network security protocols are implemented, including firewalls and intrusion detection systems (IDS)
Troubleshoot network issues and provide solutions promptly
Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud)
Perform patch management, updates, and upgrades to systems and applications
Automate tasks through scripting (e.g., PowerShell, Python) and orchestration tools
Develop and maintain backup strategies, including regular testing of recovery processes
Implement disaster recovery plans (DRP) and business continuity solutions
Set up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance
Conduct regular performance analysis and capacity planning
Generate reports on system performance, availability, and utilization
Implement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST)
Conduct regular vulnerability assessments and security audits
Ensure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.)
Provide Level 2/3 & On-site support to resolve user issues and escalate complex problems
Document systems, procedures, and best practices for operation and troubleshooting
Provide day-to-day support to game developers, designers, and other studio teams for software, hardware, and networking issues
Ensure smooth integration of development tools, version control (Perforce), and other game development platforms
Troubleshoot and resolve technical issues related to workstations, game engines, and collaborative tools
Assist with the installation, configuration, and maintenance of game development software like Unity, Unreal Engine, and proprietary tools
Work with cross-functional teams to align IT infrastructure with business goals
Collaborate with vendors for procurement and support of IT hardware/software
Manage relationships with external service providers and cloud vendors
Fluency in Mandarin is preferred
Qualification
Required
Design, implement, and maintain secure and scalable IT infrastructure
Deploy and manage server environments (physical, virtual, cloud-based)
Evaluate, configure, and install hardware components (e.g., routers, firewalls, storage devices)
Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches)
Ensure network security protocols are implemented, including firewalls and intrusion detection systems (IDS)
Troubleshoot network issues and provide solutions promptly
Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud)
Perform patch management, updates, and upgrades to systems and applications
Automate tasks through scripting (e.g., PowerShell, Python) and orchestration tools
Develop and maintain backup strategies, including regular testing of recovery processes
Implement disaster recovery plans (DRP) and business continuity solutions
Set up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance
Conduct regular performance analysis and capacity planning
Generate reports on system performance, availability, and utilization
Implement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST)
Conduct regular vulnerability assessments and security audits
Ensure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.)
Provide Level 2/3 & On-site support to resolve user issues and escalate complex problems
Document systems, procedures, and best practices for operation and troubleshooting
Provide day-to-day support to game developers, designers, and other studio teams for software, hardware, and networking issues
Ensure smooth integration of development tools, version control (Perforce), and other game development platforms
Troubleshoot and resolve technical issues related to workstations, game engines, and collaborative tools
Assist with the installation, configuration, and maintenance of game development software like Unity, Unreal Engine, and proprietary tools
Work with cross-functional teams to align IT infrastructure with business goals
Collaborate with vendors for procurement and support of IT hardware/software
Manage relationships with external service providers and cloud vendors
Preferred
Fluency in Mandarin is preferred
Benefits
Medical
Dental
Vision
401k
Long term disability
Life insurance
Holidays
PTO
Floating holidays
Company
iSoftStone
iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation.
Founded in 2005
10001+ employees
H1B Sponsorship
iSoftStone has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
69%
Represents job field similar to this job
Engineering and Development
Accounting and Finance
Customer Service and Support
Management and Executive
Product Management
Sales
Marketing
Trends of Total Sponsorships
*2026 (2)
2025 (13)
2024 (7)
2023 (7)
2022 (14)
2021 (10)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Wenjing Jiang
Regional CFO
Emily Morgan
HR Generalist/HR Business Partner
Recent News
IPV Capital
2024-05-08
Company data provided by crunchbase