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LeasePoint · 9 hours ago

Customer Service & Collections Specialist (On-site)

Austin, TX

Full-time

Onsite

Entry, Mid Level

$45K/yr - $50K/yr

2+ years exp

LeasePoint is a fast-growing specialty equipment finance company seeking a Customer Service & Collections Specialist to support their expanding servicing operations. This role focuses on managing customer inquiries, resolving account issues, and guiding customers through payment solutions while ensuring contractual obligations are met.

Financial Services

Responsibilities

Serving as a primary point of contact for customer inquiries related to billing, payments, insurance, and account status

Proactively managing delinquent accounts through professional outbound communication and follow-up

Monitoring daily payment activity, resolving failed or returned payments, and bringing accounts current

Assisting with insurance documentation, proof of coverage, and lease-related requirements

Reviewing account histories for accuracy and escalating discrepancies as needed

Educating customers on lease terms, payment obligations, and account resolution options

Maintaining accurate documentation and notes within servicing and CRM systems

Ensuring all activities comply with internal policies and applicable regulations

Identifying recurring issues and contributing feedback to improve servicing processes

Qualification

Customer service experienceCollections experienceFinancial services knowledgeCRM systems proficiencyMicrosoft Office proficiencyHandle sensitive conversationsCommunication skillsOrganizational skillsAttention to detailTeam collaboration

Required

High school diploma or equivalent required

2+ years of experience in customer service, collections, or account servicing

Strong verbal and written communication skills

Ability to handle sensitive conversations professionally and respectfully

Excellent organizational skills and attention to detail

Comfort working in a fast-paced environment with multiple priorities

Proficiency with CRM systems and Microsoft Office (Excel, Outlook)

Ability to work independently while collaborating effectively with internal teams

Preferred

Experience in financial services, lending, or leasing is a plus

Company

LeasePoint

LeasePoint is a single point solution for funding capital equipment - a one-stop-shop for equipment finance.

Founded in 2016

Austin, Texas, USA

11-50 employees

http://www.leasepoint.com

Funding

Current Stage

Early Stage

Total Funding

$40M

Key Investors

Altriarch

2024-10-16Debt Financing· $40M

Leadership Team

Jeff Markim

Founder and CEO

Company data provided by crunchbase