Core Value Insurance Group · 18 hours ago
IT Manager
2700 Interplex Dr, Feasterville-Trevose, PA, USA
Full-time
Onsite
Mid Level
3+ years expCore Value Insurance Group (CVIG) is a fast-growing, family-owned organization specializing in Medicare Sales Operations. The IT Manager will provide technical support for workstations, telephony platforms, and business applications, ensuring they are secure and compliant while also supporting a high-performance culture.
Insurance
Responsibilities
Provide in-person and remote technical support for Windows 10/11 workstations, laptops, mobile devices, and office hardware
Troubleshoot connectivity issues (Wi-Fi, Ethernet, VPN), audio/video problems, and general performance issues
Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and common browser tools
Assist both in-office and remote Agents with MFA, account access, and basic home network troubleshooting
Support and maintain office printers and copiers, including drivers, print queues, scanning, networking, paper jams, and supply tracking
Coordinate equipment repairs, replacements, warranties, and vendor support
Support Microsoft Teams meetings, microphones, speakers, displays, docking stations, and cameras
Set up and test conference rooms and executive meetings for high-visibility calls and trainings
Support VoIP and call center platforms (user provisioning, softphones, headsets, call queues, routing, basic IVR changes, and number assignments)
Troubleshoot call quality issues including latency, jitter, device configuration, and network-related problems
Partner with telephony vendors and managed service providers for escalations and system improvements
Assist users with CRM access, permissions, workflow issues, and basic troubleshooting (e.g., Go High Level or similar platforms)
Perform light database and data-hygiene tasks such as exports, imports, and basic integrations support
Handle onboarding and offboarding for Agents and staff, including workstation setup, account provisioning, MFA configuration, telephony profiles, and access requests
Prepare and deploy laptops via Intune/Autopilot or imaging; ship equipment to remote employees as needed
Recover assets, manage license pools, and maintain accurate IT inventory and asset tracking
Perform basic network troubleshooting (IP addressing, DHCP, DNS, Wi-Fi, Ethernet, VLAN awareness, QoS for voice)
Assist with network closet organization, patching, labeling, and device inventory
Escalate advanced networking and security issues to the managed service provider as required
Support HIPAA-aligned security practices, including MFA, device encryption (BitLocker), EDR, patching, and endpoint compliance
Assist with phishing investigations, basic incident triage, and audit preparation
Develop and maintain Python scripts to automate routine IT and operational tasks such as user audits, license reporting, asset reconciliation, log analysis, and system health checks
Build API integrations and data pulls from Microsoft 365, Entra ID, CRM, and telephony platforms for reporting and compliance support
Support data exports, transformations, and validation processes to improve accuracy across IT, CRM, and call center systems
Document scripts, maintain version control, and ensure all automation follows security and compliance standards
Own ticket intake, prioritization, resolution, and documentation from start to finish
Maintain IT runbooks, onboarding checklists, asset inventories, and knowledge base articles
Track key performance metrics and recommend improvements to support efficiency, scalability, and compliance
Qualification
Required
3+ years of experience in IT Support, Desktop Support, or Help Desk (Tier 1–2)
Strong troubleshooting skills across: Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Printers and drivers, Network fundamentals (DHCP, DNS, Wi-Fi, VPN)
Experience supporting VoIP and call center telephony systems
Familiarity with CRM platforms and Microsoft Office (Excel, Word)
Experience writing and maintaining Python scripts for automation, reporting, and system integrations
Strong documentation, ticketing, and customer service skills
Ability to lift and move equipment (up to ~40 lbs) and support occasional after-hours needs
Preferred
Experience with Intune, Autopilot, and endpoint management
PowerShell and advanced Python automation (API integrations, scheduling, dashboards)
Knowledge of HIPAA, PHI handling, and security best practices
Certifications: CompTIA A+, Network+, Security+, ITIL, Microsoft Fundamentals
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
Benefits
Medical, Dental and Vision
Company
Core Value Insurance Group
Core Value Insurance Group LLC is the premier Medicare advantage brokerage in the USA.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Austin Levin
President and CEO
Sydney Levin
Chief Administrative Officer (CAO)
Company data provided by crunchbase