Robinhood · 1 day ago
Customer Experience Representative, Advanced Services
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$28/hr - $33/hr
2+ years expRobinhood is a company dedicated to democratizing finance for all. They are seeking an Advanced Services Representative to provide exceptional customer support, particularly in options trading and margin-related issues, while empowering customers to grow as traders and providing feedback to enhance the product and platform.
CryptocurrencyFinTechPrediction MarketsStock ExchangesTrading Platform
Responsibilities
Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams
Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction
Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries
Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions
Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness
Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance
Engage in continuous learning and actively participate in team-driven process improvements
Provide customer support for Event Contracts upon obtaining Series 3 licensure, leveraging strong derivatives and risk management expertise
Qualification
Required
2+ years of customer experience within financial services, including at least 1 year working in an active trader role or on a trade desk
Active Series 7 & 63
Demonstrated ability to collaborate with cross-functional teams (Product, Compliance, Engineering) to enhance product functionality and customer satisfaction
Proven track record of effectively handling escalated customers and successfully de-escalating them
Familiarity with support platforms and CRM tools (e.g. Salesforce)
Enthusiasm for financial markets, trading platforms, and fintech innovations
Preferred
Bonus if you have Series 3 & 4
Benefits
Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces.
Company
Robinhood
Robinhood is a stock brokerage that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies with zero commission.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$6.23BKey Investors
Emergent Fidelity TechnologiesRibbit CapitalD1 Capital Partners
2022-05-13Post Ipo Secondary· $648.29M
2021-07-29IPO
2021-02-01Private Equity· $2.4B
Leadership Team
Vlad Tenev
Co-Founder, Chairman, CEO
Kamal Boparai
Engineering Manager, Compliance & Legal Systems + ServiceNow
Recent News
CB Insights
2026-01-23
2026-01-22
The Motley Fool
2026-01-18
Company data provided by crunchbase