Social Pinpoint · 8 hours ago
Practice Lead
United States
Full-time
Remote
Senior Level
5+ years expSocial Pinpoint is a leading global digital engagement company that develops software to help organisations manage their entire community and stakeholder engagement process. The Practice Lead will assist all business groups in identifying and actioning key areas of need to establish Social Pinpoint as the marketplace leader for public engagement in North America.
Cloud ComputingCollaborationCommunitiesGovernmentGovTechInternetSaaSSoftware
Responsibilities
Use your position as an industry expert to connect Social Pinpoint to our prospective customers through demonstrating the value of our products and services to their interest in meeting engagement goals. This will be achieved through:
Elevating Social Pinpoint’s role and reputation at key industry events (such as through speaking opportunities and awards), as well as
By supporting sales staff to be knowledgeable about industry trends when speaking to different key personas
Seeking opportunities to support and connect with existing clients at conferences
Working with sales staff to craft content useful to prospective clients through various stages of the sales process; refine key sales materials to be more sustainable and easier to use
Providing support in writing and assembling non-technical components of solicitations and proposals, including during lead up, cultivation of connections and relevant interviews
Support Sales team members on individual deals and demos as needed
Identify opportunities to provide thought leadership and build relationships with strategic partners
Assist with implementation of the Social Pinpoint webinar program for North America
Collaborate with Marketing on the development of blogs and case studies periodically
Offer and deliver training services to support customers in structuring their digital engagement work for excellence. Training will go beyond the essentials of the platform and will connect practical outcomes and best-practice community engagement techniques with their use of Social Pinpoint’s technology
Support the Enablement team to create customer forums aiming to foster community among our clients
Identify and create meaningful customer enablement assets (e.g. templates, guides, checklists) to include in the marketing strategy as well as to support existing and prospective clients in maturing their engagement practice
As required assist Customer Success to sell the value of professional services to existing customers – through connecting the value of those services to tangible outcomes for the customer based in their engagement goals
Identify emerging trends and needs among prospective and current customers and communicate that in collaboration with the Enablement team across the business
Work with managers to identify public engagement-related training opportunities for individual staff or entire teams
Monitor industry news and events and share for staff to stay informed
Qualification
Required
Background in Stakeholder/Community Engagement with major infrastructure (DoTs, Transport planning, energy/water infrastructure)
Knowledge of the regulatory process for project approvals
Understanding of working with government stakeholders for the purposes of infrastructure planning and delivery
Hands-on experience working with stakeholders and community
Preferred
Consulting, training or account management experience desirable
Benefits
Remote-first flexibility with a strong team culture.
Annual professional development allowance
Annual health & wellness allowance
Company sponsored health-insurance
A mission-driven team passionate about public impact.
Company
Social Pinpoint
Social Pinpoint is a comprehensive platform that facilitates meaningful and accessible community engagement.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.02M2023-11-01Private Equity
2015-10-01Seed· $0.02M
Company data provided by crunchbase