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iSoftStone · 6 hours ago

IT Support Engineer

United States

Full-time

Remote

Mid Level

$90K/yr - $96K/yr

iSoftStone, Inc. is a global IT service and consulting company, and they are seeking an IT Support Engineer to join their team. The role involves designing, implementing, and maintaining secure IT infrastructure, as well as providing support and optimizing network performance.

Artificial Intelligence (AI)Cloud ComputingConsultingInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Design, implement, and maintain secure and scalable IT infrastructure

Deploy and manage server environments (physical, virtual, cloud-based)

Evaluate, configure, and install hardware components (e.g., routers, firewalls, storage devices)

Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches)

Ensure network security protocols are implemented, including firewalls and intrusion detection systems (IDS)

Troubleshoot network issues and provide solutions promptly

Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud)

Perform patch management, updates, and upgrades to systems and applications

Automate tasks through scripting (e.g., PowerShell, Python) and orchestration tools

Develop and maintain backup strategies, including regular testing of recovery processes

Implement disaster recovery plans (DRP) and business continuity solutions

Set up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance

Conduct regular performance analysis and capacity planning

Generate reports on system performance, availability, and utilization

Implement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST)

Conduct regular vulnerability assessments and security audits

Ensure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.)

Provide Level 2/3 & On-site support to resolve user issues and escalate complex problems

Document systems, procedures, and best practices for operation and troubleshooting

Work with cross-functional teams to align IT infrastructure with business goals

Collaborate with vendors for procurement and support of IT hardware/software

Manage relationships with external service providers and cloud vendors

Qualification

IT infrastructure designServer managementCloud platformsNetwork managementSecurity complianceScriptingBackup strategiesMonitoring toolsVendor managementFluency in MandarinDocumentation

Required