Baystate Health · 15 hours ago
Workday Support Analyst R41038
United States
Full-time
Remote
Mid Level
$76K/yr - $103K/yr
4+ years expBaystate Health is seeking a Workday Support Analyst to monitor support queues and troubleshoot user issues related to HR modules. The role involves collaborating with HR and IT teams to diagnose problems, implement solutions, and assist with system updates, while also executing Workday HCM transactions and providing user training.
DeliveryFitnessHealth CareHospitalMedical DeviceStaffing Agency
Responsibilities
Provide Workday support for HR and Managers across the Workday HCM suite, with emphasis on Staffing, Recruiting, Compensation, Talent, and Time/Absence
Recommend enhancements to the configuration of HR systems to ensure efficient business process automation
Support HR and other end-users in the effective use of HR systems
Work with HR system vendors as needed on systems maintenance and upgrades
Serve as a troubleshooting resource and work with the various stakeholders to resolve complex systems issues
Work with IT teams to ensure efficient integration with other systems
Work with the HR Operations team to understand the needs of the HR and HR related stakeholders
Participate and coordinate end-user testing
Participate in release testing and additional testing to validate any system updates to HR systems
Understand reporting requirements and match to Workday reporting capabilities
Execute HCM transactions as needed; participate in user training and development of training materials as needed
Qualification
Required
Bachelor's Degree
4+ years' Workday HR Systems admin experience required with a focus on Staffing, Recruiting, Compensation, Talent and Time/Absence; Deep understanding of HCM business processes
4+ years of prior experience providing HR systems support or consulting experience
Prior experience performing system testing in a Workday environment
1+ years of using service management software
Able to provide exceptional customer service and a consultative approach
Able to utilize Workday environments to troubleshoot issues and identify the root cause of problems
Able to collaborate with centers of excellence as needed to understand broader impacts to Workday issues and identify solutions to address cross-functional impacts
Able to assess systems problems, identify impacts and provide recommended solutions to internal HR managers and stakeholders
Strong analytical skills, problem-solving, and communication skills
Collaborative and a team player
Preferred
Healthcare experience is a plus
Preferred experience to include Workday Studio, EIB Templates, XML, or Web Service Calls
Prior experience training end users on enterprise software
Familiarity with using/maintaining standard operating procedures and knowledge articles/job aides is a plus
Company
Baystate Health
Baystate Health is an integrated health care delivery system serving a population of nearly one million people in western Massachusetts.
10001+ employees
H1B Sponsorship
Baystate Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (2)
2022 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$3.9MKey Investors
Massachusetts Life Sciences Center
2023-10-04Acquired
2019-06-03Grant· $3.9M
Leadership Team
Peter D. Banko
CEO
Marion Mcgowan
Executive Vice President | Chief Operating Officer
Recent News
2026-01-14
2025-11-05
Company data provided by crunchbase