Fives Intralogistics · 17 hours ago
Field Service Technician - North Central
Fond du Lac, WI
Full-time
Onsite
Entry, Mid Level
2+ years expFives Intralogistics is seeking a Field Service Technician to support their operations primarily in the North Central United States. The role involves installing, demonstrating, and repairing Fives machines at customer facilities, while ensuring compliance with safety and quality standards.
Industrial Automation
Responsibilities
Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities
Perform these duties following verbal or written instructions given by Tech Support, Service Coordinator or Service Manager, or using information contained in drawings, service documentation, or other user documentation
Operate machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observes qualification runs conducted by customer personnel
Assure that the machine accuracy and quality are in accordance with specifications
Notify Tech Support or Service Coordinator when deviations from specifications occur, or when problems are encountered. Write complete service reports in accordance with procedures
Instruct customer's personnel to operate, maintain and/or repair machines and equipment, emphasizing necessary safety precautions
Notify customer of any unsafe operating practices observed
Provide input for the improvement and development of company products
Maintain regular and predictable attendance
Has the ability to work overtime and/or work on 'off-shifts' as required by business needs
Has the ability to work with and interact with other people on a routine basis
'On the road' a majority of time visiting customers and/or vendors, both nationally and internationally
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use hands to finger and handle
The employee is frequently required to reach with hands and arms and taste or smell
The employee is occasionally required to stand; walk; sit; climb or balance and stoop, kneel, crouch, or crawl
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds
Specific vision abilities required by this job include color vision
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts
The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud
ISO 9001 &14001 awareness and compliance
Qualification
Required
Individuals located in the North Central part of the United States, including but not limited to: Iowa, Illinois, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, Wisconsin
Up to 85%-90% Travel
Extensive time on the road, 2 weeks on the road, 1 weekend home, 2 weeks on the road, 1 weekend home
Flexibility to make quick adjustments to travel arrangements based on customer or company need
Travel is mostly domestic, with opportunity for international travel
Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities
Perform these duties following verbal or written instructions given by Tech Support, Service Coordinator or Service Manager, or using information contained in drawings, service documentation, or other user documentation
Operate machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observes qualification runs conducted by customer personnel
Assure that the machine accuracy and quality are in accordance with specifications
Notify Tech Support or Service Coordinator when deviations from specifications occur, or when problems are encountered
Write complete service reports in accordance with procedures
Instruct customer's personnel to operate, maintain and/or repair machines and equipment, emphasizing necessary safety precautions
Notify customer of any unsafe operating practices observed
Provide input for the improvement and development of company products
Maintain regular and predictable attendance
Has the ability to work overtime and/or work on 'off-shifts' as required by business needs
Has the ability to work with and interact with other people on a routine basis
'On the road' a majority of time visiting customers and/or vendors, both nationally and internationally
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use hands to finger and handle
The employee is frequently required to reach with hands and arms and taste or smell
The employee is occasionally required to stand; walk; sit; climb or balance and stoop, kneel, crouch, or crawl
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds
Specific vision abilities required by this job include color vision
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts
The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock and vibration
The noise level in the work environment is usually loud
ISO 9001 &14001 awareness and compliance
Associate's degree (A.A) or equivalent; two to four years related experience and/or training; or equivalent combination or education and experience
Valid Driver's License, Ability to obtain a passport and credit card
May have to read and understand international print symbols
Ability to use general hand tools
Ability to read, analyze general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, and customers
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Good working knowledge of word processing and spreadsheet generation software, and the general use of internal service system and communication system
A positive attitude, clean and neat appearance, and a willingness to converse in a positive, interactive way and a commitment to the highest quality of work must always be maintained in order that the Service function serves its customers effectively and efficiently, and as a sales tool for the Company's products and supports the Company's image of a quality supplier
Company
Fives Intralogistics
WHAT WE DO From system design to start up and beyond, Fives provides and integrates world-class solutions for sorting, warehousing, order picking, material handling and advanced logistics automation.
Founded in 1957Paris, Ile-de-France, FR
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase