FOH® Worldwide · 12 hours ago
Sales & Customer Service Associate
Miami, FL
Full-time
Hybrid
Entry Level
1+ years expFOH® Worldwide is a global award-winning hospitality and foodservice manufacturer brand. The Sales & Customer Service Associate plays a crucial role in supporting the Sales & Customer Service team by processing orders, assisting with inquiries, and developing partnerships with sales managers.
Consumer Goods
Responsibilities
Demonstrates high energy and ownership towards supporting the Sales & Customer Service team, sales managers and sales reps
Communicates any issues to the FOH® team in a timely manner as it relates to assigned orders, including purchase order discrepancies , system failures, etc
Accurately processes samples and orders via SAP Business One software for assigned orders and helping with other orders as needed
Completes open order monthly reporting on SAP Business One
Responds to all internal communications and inquiries within 2-4hours
Works in tandem with other team members to ensure business partner efficiencies and results
Records personal daily punches and approves accurate bi-weekly time and attendance records
Actively participates and engages in all one-on-one and group meetings
Performs other duties as assigned
Promotes our FOH® Culture in all interactions
Qualification
Required
Minimum 1+ years' experience in customer service in an office environment, call center, or hospitality industry
Follows direction and works under pressure to meet deadlines
Stress and time management skills
Analytical, creative, practical problem-solving skills
Customer service and interpersonal skills
Communicate with clarity verbally
Work collaboratively and as part of a diverse team
Small project management skills and strong attention to detail
Organized, action and detail oriented
Demonstrates sound work ethic
Possesses cultural awareness and sensitivity
Ability to re-arrange tasks as priorities change
Highly enthusiastic, positive-minded, and composure in challenging situations
Proficient in all Microsoft Applications, Outlook
Preferred
College degree preferred
Familiar with ERP systems, SAP Business One preferred
Benefits
Bonus incentives
Health benefits
Retirement savings plans
Time off programs
Onsite gym and workout classes
Pet-friendly office
Daily Cuban coffee
Flexible schedule options
Volunteer time off
Fresh fruits and snacks
Our collaborative culture
Company
FOH® Worldwide
Established in 2002, FOH® Worldwide is an award-winning hospitality and foodservice brand, that includes Front of the House® and room360.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Simone Mayer, MBA
Founder, CEO and Chief Creative Officer
Company data provided by crunchbase