GE HealthCare · 5 hours ago
Sr Associate - Digital Customer Support Engineer (Central, Eastern or Mountain Time Zone)
United States
Full-time
Remote
Senior Level
$108K/yr - $162K/yr
5+ years expGE HealthCare is a leading global medical technology and digital solutions innovator. The role involves providing remote technical support to customers, ensuring exceptional customer service, and supporting clinical configuration and customer success initiatives.
AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical
No H1B
U.S. Citizen Only
Responsibilities
Provide remote support to customers experiencing technical or application workflow issues, displaying in-depth technical knowledge of the technology in the Software Products
Meet with customers as necessary, analyze their needs, and provide insights into products and their functionality
Differentiate with exceptional customer service and actively integrate user experience and outcomes
Provide ongoing post-installation consultation and support for clinical configuration
Support existing customers with scheduled customer success meetings to share clinical applications knowledge through coaching and customer relationship building
Offer advanced customer support in a 24x7 environment
Write or contribute to user/technical documentation and case notes
Act as a resource, coach, and mentor, including serving as a functional resource to staff and customers
Identify knowledge gaps and trends to develop training and build the skills of fellow engineers
Serve as an escalation point within the team to increase knowledge and reduce escalations
Monitor team goals in support of departmental and corporate strategies, manage service requests queue, and analyze reporting (service response rate, team/individual stats, NPS, staffing, overall performance)
Maintain customer relationships and communicate relevant product and/or customer concerns or opportunities to team leadership
Conduct business evaluations and document findings within agreed turn-around times
Correlate theoretical knowledge with clinical and product information to provide clinicians with the skills to obtain optimal performance from GE Healthcare equipment
Analyze and resolve complex application/software issues with minimal assistance, using a wide range of debugging techniques
Follow GEHC standards and advance the use of GEHC coding conventions, debugging techniques, tools, and documentation
Qualification
Required
Licensed Registered Nurse
Associate degree from an accredited Nursing or health-related program
5+ years of clinical experience in a maternal/infant care environment
Strong and effective configuration, teaching, and presentation skills
Willingness to work overtime, on-call, weekends, and holidays as required
Vendor credentialing as required
Legal authorization to work in the U.S. is required. Sponsorship for employment visas, now or in the future, for this job opening is not available
Preferred
Working knowledge of operating systems (e.g., Windows, Linux)
Proficient use of software applications, such as Windows Outlook, Word, PowerPoint, and Excel, and navigating other computer and web-based tools (intranet/internet/apps)
Ability to learn specialized industry-specific software and provide digital education and training solutions
Preferred experience with GE Centricity Perinatal specific products
Benefits
Medical
Dental
Vision
Paid time off
A 401(k) plan with employee and company contribution opportunities
Life
Disability
Accident insurance
Tuition reimbursement
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
2026-01-16
Medical Device Network
2026-01-16
2026-01-16
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