Kay Plumbing, Heating & Cooling · 10 hours ago
Client Care Specialist (Dispatcher / Office)
Lexington, SC
Full-time
Onsite
Entry Level
$13/hr - $16/hr
2+ years expKay Plumbing, Heating & Cooling is a family-owned and operated plumbing and HVAC company proudly serving the South Carolina Midlands since 2008. They are seeking a Client Care Specialist to ensure smooth daily operations and high customer satisfaction while supporting both clients and field technicians.
Consumer Services
Responsibilities
Serve as the main point of contact for clients via phone and electronic communication
Schedule plumbing services and coordinate appointments efficiently
Provide accurate information regarding services, pricing, and timelines
Maintain and update customer records in company systems
Make outbound calls for service reminders, follow-ups, and membership outreach
Identify opportunities to recommend additional services or service plans
Coordinate closely with technicians and management to support daily operations
Address customer concerns professionally and efficiently
Assist with administrative tasks as needed
Qualification
Required
2+ years in customer service, dispatch, or call center environment
High school diploma or GED required
Strong verbal and written communication
Problem-solving and organizational skills
Computer proficiency (Google Workspace preferred)
Detail-oriented and reliable
Professional phone presence
Team player with a customer-first mindset
Preferred
Familiarity with the local service area is a plus
Benefits
Health insurance
Dental and vision insurance
Retirement plan with company match
Paid time off and paid holidays
Employee discounts on services
Bonus and performance incentive opportunities
Company
Kay Plumbing, Heating & Cooling
Kay Plumbing, Heating & Cooling, is built on the principles of high quality, reliable service. Your referral is considered the highest praise.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase