Nozzle Nolen Pest & Lawn Solutions · 5 days ago
Customer Service & Inside Sales Manager
WPB Corporate Office - WEST PALM BEACH, FL 33407
Full-time
Onsite
Mid, Senior Level
$65K/yr - $75K/yr
3+ years expNozzle Nolen Pest Solutions is a well-established pest control company known for its professionalism and service excellence. They are seeking an experienced Customer Service & Inside Sales Manager to lead their teams, drive exceptional customer experiences, and ensure consistent performance across service and sales functions.
ChemicalHome ServicesResidentialService Industry
Responsibilities
Lead, coach, and develop both the Customer Service and Inside Sales teams
Foster a professional, collaborative, and high-performing team environment
Oversee daily in-person customer service operations, scheduling coordination, and call flow
Manage inside sales activities, including inbound leads, follow-up processes, and conversion performance
Monitor and report on key performance metrics such as call quality, response times, customer satisfaction, and sales conversion rates
Address escalated customer concerns in a timely, professional, and solutions-oriented manner
Partner closely with Service Managers, Sales Leadership, and Operations to support company objectives
Support hiring, onboarding, and ongoing training for both teams
Ensure adherence to company policies, procedures, and documentation standards
Identify opportunities to improve processes, efficiency, and the overall customer and sales experience
Maintain accurate records, reporting, and performance tracking
Qualification
Required
3+ years of customer service and/or inside sales leadership experience (service-based industry preferred)
Proven ability to coach, motivate, and manage teams in an in-person environment
Strong communication, problem-solving, and organizational skills
Ability to manage multiple priorities in a fast-paced setting
High level of professionalism, attention to detail, and follow-through
Preferred
Experience with call centers, inside sales teams, scheduling, or dispatching preferred
Benefits
Performance-based bonus package
Health, dental, and vision benefits
401(k) with company match
Paid time off and paid holidays
Opportunities for growth and professional development
A supportive and team-oriented work environment
Company
Nozzle Nolen Pest & Lawn Solutions
Nozzle Nolen has been serving South Florida since 1951.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Carran
Chief Executive Officer
Recent News
Company data provided by crunchbase