Sanas · 11 hours ago
Presales Solutions Engineer
United States
Full-time
Remote
Senior Level
5+ years expSanas.ai is pioneering the future of human communication with its innovative real-time speech transformation platform. The Solutions Engineer will play a critical role by partnering with sales to understand customer challenges, delivering tailored technical guidance, and ensuring customer success through collaboration and innovation.
Artificial Intelligence (AI)Language LearningSaaSSoftwareTranslation Service
Responsibilities
Partner with the sales team to deeply understand customer challenges and provide tailored technical guidance throughout the sales cycle
Deliver innovative and compelling product demonstrations that highlight business impact and inspire confidence
Contribute to proposals, InfoSec and RFP responses, ensuring accuracy and accountability in all sales collateral
Build a deep understanding of our products and their applications in the customer experience industry
Provide training and enablement sessions to empower customers and internal teams
Troubleshoot and resolve technical issues during presales engagements with urgency and accountability
Collaborate with Customer Success to ensure seamless onboarding and long-term adoption of our solutions
Act as a customer advocate—gathering feedback, anticipating needs, and ensuring customer outcomes are at the center of our approach
Serve as a trusted advisor, building strong relationships and demonstrating extreme ownership of customer success
Work closely with Product to remain up to date on new features and functionality
Translate customer insights into product improvements, influencing the roadmap with real-world feedback
Participate in product testing, ensuring quality and innovation meet customer expectations
Qualification
Required
5+ years as a Solutions Engineer, Account Executive, Customer Success Manager, or Account Manager in CCaaS, CX, or SaaS
Proven experience influencing enterprise and mid-market executives, including C-level, on the technical and business value of software solutions
Exceptional communication, presentation, and writing skills, with the ability to simplify complexity for diverse audiences
Proficiency with contact center applications and knowledge across technologies such as JavaScript, SaaS, APIs, AWS, Azure, databases, IT security, encryption, HTTPS/TLS, and BI
Strong technical acumen with the ability to articulate innovative solutions to customer challenges
Exceptional collaboration skills, with the ability to work cross-functionally and build trusted partnerships
Customer-obsessed mindset with a passion for solving problems and delivering impact
Extreme accountability—able to own outcomes, operate with urgency, and thrive in a startup environment
Preferred
Experience with alliance and channel partners is a plus
Bachelor's degree in Computer Science, Engineering, Business, or related field preferred (or equivalent experience)
Company
Sanas
Sanas is a real-time speech-understanding platform that modulates accents while preserving voices and emotions for natural interactions.
51-200 employees
H1B Sponsorship
Sanas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$117.72MKey Investors
Insight PartnersHuman CapitalVillage Global
2025-02-19Series B· $65M
2023-03-23Series Unknown· $14.72M
2022-03-29Series A· $32M
Leadership Team
Shawn Zhang
Co-Founder & CTO
Recent News
2025-11-19
Canada NewsWire
2025-10-23
Company data provided by crunchbase