KBX Logistics · 16 hours ago
Customer Support Specialist
Green Bay, WI
Full-time
Onsite
New Grad, Entry LevelKBX Logistics is a global leader in transportation, and they are seeking a Customer Support Specialist to work directly with customers and carriers from their Green Bay, WI office. The role focuses on providing exceptional customer service, managing delivery schedules, and maintaining strong relationships across the supply chain.
AutomotiveTransportation
Responsibilities
Communicate with external customers to schedule delivery appointments
Partner with other departments to reschedule missed delivery appointments
Handle communications from external customers regarding delivery questions
Develop and maintain business relationships across the supply chain with both internal and external customers
Analyze trends, processes, and key performance indicators to drive solutions that improve service, productivity, and eliminating waste
Collaborate with internal and external teams to determine solutions that positively impact all constituencies involved
Maintain proper documentation for standard operation procedures
Track and provide a high level of communication on load statuses
Utilizing all the tools and resources available, especially the transportation management systems to meet the customers' expectations and service metrics
Work with customers and carriers through service sensitive situations and handle in a respectful manner
Support operational needs by taking on various tasks
Qualification
Required
Experience working with customers
Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook
Preferred
Experience working in the Supply Chain or Logistics or Transportation industry
Experience partnering across departments to coordinate logistics and supply chain activities
Experience using a transportation management systems (TMS) or logistics software to track and manage loads
Benefits
Medical
Dental
Vision
Flexible spending and health savings accounts
Life insurance
ADD
Disability
Retirement
Paid vacation/time off
Educational assistance
Infertility assistance
Paid parental leave
Adoption assistance
Company
KBX Logistics
KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management.
Founded in 1919
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Frank Walker
Chief Technology Officer
Drew Hildreth, MBA
Chief Financial Officer
Company data provided by crunchbase