NEOGOV · 6 hours ago
Application Support Analyst II
The David Hankerson Building Marietta, GA
Full-time
Hybrid
Mid Level
$64K/yr - $85K/yrNEOGOV is a company serving the Cobb County Government, and they are seeking an Application Support Analyst II to provide application support to the Tax Assessor and Tax Commissioner's offices. The role includes troubleshooting end-user problems, conducting training programs, and assisting with application upgrade projects.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides application user support to assigned applications: identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users' needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules
Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' software applications; and utilizes diagnostic tools and other resources as appropriate
Conducts training programs for users of assigned application: writes and/or revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed
Assists with application upgrade projects: directs vendor on project implementation; configures system components; coordinates and conducts testing; coordinates and train end users and management regarding upgrade; tracks and monitors issues with upgrades; and collaborates with County staff and vendors regarding resolutions
Supports complex applications with multiple web, application, and database servers; experience in SQL, SQL development, database reporting tools, and developing database queries; knowledge of source control concepts and change management procedures
Develops, modifies and maintains systems and software: writes code for new applications; ensures compliance with department design and coding standards; writes and modifies software using a variety of programming languages; and designs user friendly interfaces and logic screen flow
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, Information Management, Management Information Systems or related field, supplemented by experience in applications analysis, development, configuration, and support
Experience with troubleshooting principles, methodologies, and issue resolution techniques
Experience in developing training and technical documentation for end users
Additional years of experience in programming and application support functions may substitute for a portion of the required education
Ability to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position
Ability to provide application user support to assigned applications: identifies and resolves problems to restore service to user in a timely and efficient manner
Ability to design new or modify existing configurations to meet users' needs
Ability to ensure that computer equipment and operations are in compliance with applicable policies, procedures, and rules
Ability to troubleshoot end-user problems: responds to initial on-site requests for assistance and resolves problems
Ability to escalate problems to vendors or other personnel as appropriate
Ability to ensure continual operations of customers' software applications
Ability to utilize diagnostic tools and other resources as appropriate
Ability to conduct training programs for users of assigned application
Ability to write and/or revise user training manuals and lesson plans
Ability to select training times/locations based on users' needs
Ability to answer questions and provide information during and after training
Ability to conduct one-on-one training sessions as needed
Ability to assist with application upgrade projects: directs vendor on project implementation
Ability to configure system components
Ability to coordinate and conduct testing
Ability to coordinate and train end users and management regarding upgrade
Ability to track and monitor issues with upgrades
Ability to collaborate with County staff and vendors regarding resolutions
Ability to support complex applications with multiple web, application, and database servers
Experience in SQL, SQL development, database reporting tools, and developing database queries
Knowledge of source control concepts and change management procedures
Ability to develop, modify and maintain systems and software
Ability to write code for new applications
Ability to ensure compliance with department design and coding standards
Ability to write and modify software using a variety of programming languages
Ability to design user friendly interfaces and logic screen flow
Ability to maintain an awareness of new applications, technologies, technical methods, trends, and advances in the profession
Ability to review professional publications, technical manuals, and websites to increase knowledge of network operations
Ability to attend conferences, workshops, and training sessions as appropriate
Preferred
Experience with SQL, preferably Oracle and PL/SQL, and at least one scripting language (Powershell, Python, VisualBasic, etc.)
Possession of IT Infrastructure Library certification
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase