Texas Wesleyan University · 17 hours ago
IT Help Desk
Fort Worth, TX
Full-time
Onsite
New GradTexas Wesleyan University is seeking a student employee for the IT Help Desk role. The position involves assisting with IT inquiries, troubleshooting issues, and providing excellent customer service to ensure smooth campus operations.
Higher Education
Responsibilities
Serve as first point of contact for the IT department when contacted by phone and in person for assistance or requests
Triage and log problems and requests for support using the ITSM application
Receive support, enhancement, and service inquiries; answer common questions/inquiries
Escalate specific/complex questions to the appropriate team member within the organization
Assist students with installing, and troubleshooting computer and software related issues
Reset student email and domain account passwords
Provide excellent customer service
Assist with documenting all standard Service Desk operating procedures and routinely update that documentation as procedures change
Consistently follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected
Provide support to Desktop Services as needed to move, remove or install equipment throughout the campus
Provide support to receive, store and prepare new equipment for installation
Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards
Must be able to lift desktop computers and peripherals as needed to facilitate the work outlined
Qualification
Required
Needing a student employee who loves IT, solving problems, and serving others
Serve as first point of contact for the IT department when contacted by phone and in person for assistance or requests
Triage and log problems and requests for support using the ITSM application
Receive support, enhancement, and service inquiries; answer common questions/inquiries
Escalate specific/complex questions to the appropriate team member within the organization
Assist students with installing, and troubleshooting computer and software related issues
Reset student email and domain account passwords
Provide excellent customer service
Assist with documenting all standard Service Desk operating procedures and routinely update that documentation as procedures change
Consistently follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected
Provide support to Desktop Services as needed to move, remove or install equipment throughout the campus
Provide support to receive, store and prepare new equipment for installation
Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards
Must be able to lift desktop computers and peripherals as needed to facilitate the work outlined
Ability to maintain composure in difficult situations
Ability to work well with diverse faculty, staff, and students
Basic knowledge of proper customer service
Excellent written, oral, and interpersonal communication skills
Basic knowledge in using Microsoft Office Suite, particularly Word and Excel
Ability to pay attention to accuracy even with many work interruptions
Ability to be a self starter who is detail oriented
Strong organizational skills with the ability to work independently
Ability to maintain confidentiality, while complying with FERPA regulations
Ability to adhere to University & departmental policies and procedures
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to learn new computer software quickly
Proven ability to manage multiple tasks, projects and changing priorities
Strong dependability – reliable, responsible, and dependable, and fulfilling obligations
Ability to maintain a professional appearance and office atmosphere
Ability to be proficient with an integrated administrative system and current computer software programs
Ability to complete all physical tasks
Preferred
Federal Work-Study Awarded students preferred
Information Technology or Mass Comm Students that intend to work with the public are preferred, but not required
Company
Texas Wesleyan University
Texas Wesleyan University is a school in Fort Worth.
Founded in 1890
201-500 employees
H1B Sponsorship
Texas Wesleyan University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageRecent News
2025-03-29
Company data provided by crunchbase