Fire Fighter Sales & Service Company · 14 hours ago
Support Analyst
Pittsburgh - Pittsburgh , PA
Full-time
Onsite
New Grad, Entry LevelFire Fighter Sales & Service Company is seeking a highly organized and customer-focused Support Analyst. This role is critical in ensuring a smooth transition for end users by providing frontline support, managing escalations, and maintaining clear communication throughout the process.
Professional ServicesPublic SafetyService Industry
Responsibilities
Serve as the first point of contact for users
Provide exceptional customer service and support via phone, email, and chat
Escalate technical issues and user concerns to the appropriate teams promptly
Track and document user interactions and issues in a clear and organized manner
Collaborate with internal teams to ensure timely resolution of escalated issues
Assist in creating and maintaining support documentation and FAQs
Monitor rollout progress and report trends or recurring issues to leadership
Qualification
Required
Proven experience in a customer service or support role
Excellent organizational skills and attention to detail
Strong communication skills, both written and verbal
Ability to manage multiple tasks and prioritize effectively
Comfortable working in a fast-paced, dynamic environment
Basic familiarity with software systems or willingness to learn quickly
Understanding of escalation protocols and issue tracking
Ability to remain calm and professional under pressure
Preferred
Experience with ticketing systems or help desk tools is a plus
Company
Fire Fighter Sales & Service Company
Fire Fighter Sales & Service Company fire provides protection equipment, installation and fire prevention services to various industries.
Founded in 1946
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase