Affordable Homes & Communities (AHC) · 16 hours ago
Resident Engagement Specialist
Baltimore, MD, US
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $65K/yr
2+ years expAffordable Homes & Communities (AHC) is a mission-driven, non-profit organization committed to developing affordable housing. The Resident Engagement Specialist will foster relationships with residents and community stakeholders, promoting resident empowerment and engagement through various programs and services.
AssociationCommunitiesNon Profit
Responsibilities
Connect residents with community resources
Coordinate and implement social, community-building, health, and educational services and programs
Provide holistic and trauma-informed case management services
Focus on eviction prevention and housing stability
Identify resident needs and strengths, prioritizing workshops and programs accordingly
Maintain positive communication with residents
Build partnerships with local Department of Human Services and community partners
Recruit and supervise volunteers
Documentation requirements: Standards for Success (SfS) Management: Collect and maintain resident-level data to submit the annual SfS Programmatic Report via the HUD portal by the October 30 deadline
Case Documentation: Conduct initial, annual, ongoing functional assessments for residents based on needs; maintain organized, confidential files documenting all referrals, services provided, and resident outcomes
Quality Assurance Liaison: Collaborate with third-party Quality Assurance (QA) professionals to facilitate annual program reviews and ensure the submission of the yearly QA report
Professional Development: Complete 36 hours of initial training within the first year (if new) and maintain 12 hours of annual Continuing Education Units (CEUs) as required by HUD
Qualification
Required
Bachelor's degree in social work or relevant discipline; MSW preferred
Minimum 2 years of case management experience
Technical Literacy: Proficiency with HUD-compliant Case Management Software (e.g., AASC Online, FamilyMetrics)
Data Integrity: Exceptional attention to detail in tracking resident interactions to meet federal audit and 'Standards for Success' data element requirements
Cross-cultural competency
Baseline knowledge of trauma and trauma-informed practices
Ability to work in a fast-paced, diverse environment
Adaptability to changing priorities
Strong organizational skills in communications, program planning, data collection, and reporting
Proficiency in Microsoft Office; database experience preferred
Benefits
Medical, dental, and vision coverage
A health reimbursement account (HRA) for eligible employees
Employer-paid life insurance
Employer-paid short- and long-term disability coverage
Health and dependent care flexible spending accounts (FSA)
A 403(b) retirement plan with employer matching and discretionary contributions
Voluntary benefits such as pet insurance, life and AD&D, identity theft, and legal coverage
Transit and cellphone stipends
Free parking
Mental health support including an Employee Assistance Program (EAP)
Paid federal holidays, including time off during Christmas week
Paid vacation and sick leave
Professional development opportunities
Company
Affordable Homes & Communities (AHC)
Affordable Homes & Communities (AHC) is a nonprofit developer that creates and preserves affordable and mixed-income housing in Maryland, Virginia, and Washington, D.C.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Bernard
Chief Executive Officer
Recent News
2025-10-06
Washington Business Journal
2024-12-20
Business Journals
2022-10-31
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