cb20 Managed IT & AV Services · 14 hours ago
Support Center Engineer 1
Albany, NY
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $55K/yr
0+ years expcb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise. As a Support Center Engineer I, you will provide Tier 1 support for customers, assisting them with technical issues to ensure they can effectively use their IT equipment.
Information Technology & Services
Responsibilities
Perform customer support to clients via telephone, chat, email, or tickets
Windows 11 imaging
Migration from Windows 11 to 10
Remove old assets and replace them with new assets
Document all pertinent end user information in ticketing system
Triaging, troubleshooting, and resolving error messages, failures, and customer issues
Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices
Provide connectivity support for user’s devices
Configure and install software for end user devices such as laptops, workstations, and tablets
Support and maintain customer systems and networks
Provide exceptional customer service
Qualification
Required
Associates degree in Computer Science OR equivalent combination of education and work experience
0-3 years of IT experience
Ability to follow standards as outlined in the cb20 Company Manual
Knowledge of O365/M365, Networking, Windows Servers, Virtualized Environments, PC Hardware, Backup Engines, VoIP, Cloud
Analytical and problem-solving abilities
Strong written, verbal communication, and documentation skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, empathizing, and questioning skills
Ability to present technical terms in a user-friendly language
Ability to multitask and promote department success
Preferred
CompTIA A+ Certification
Experience working in a collaborative environment
Company
cb20 Managed IT & AV Services
cb20 is an award-winning provider of managed IT and audio visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region.
51-200 employees
H1B Sponsorship
cb20 Managed IT & AV Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Christopher Pickett
President & CEO
Thomas Franceski
Chief Financial Officer & Principal
Recent News
Seattle TechFlash
2025-04-28
Albany Business Review
2025-02-11
Company data provided by crunchbase