Baker Environmental Nursery · 3 hours ago
Customer Support and Marketing Coordinator
Buford, GA
Full-time
Onsite
New Grad, Entry LevelBaker Environmental Nursery is a small business based in Hoschton, Georgia, specializing in the cultivation and supply of high-quality plants for environmental restoration. They are seeking a versatile Customer Support and Marketing Coordinator to manage customer interactions, support daily operations, and contribute to marketing efforts as the business expands.
Environmental Services
Responsibilities
Answer incoming phone calls and respond to customer inquiries professionally and courteously
Manage customer emails, providing timely and accurate responses
Process customer orders and maintain order logs
Update and monitor inventory sheets to ensure accuracy
Learn and apply plant names and identification to assist customers effectively
Coordinate deliveries and pickups with staff and customers
Support daily office operations including filing, data entry, and general administrative tasks
Communicate with nursery staff to ensure accurate and timely fulfillment of customer orders
Provide exceptional service and product knowledge to strengthen customer relationships
Assist management with special projects as needed
Design graphics for website, print advertising, catalogs, and other marketing materials
Manage advertising budgets, placements, and schedules across platforms (e.g., Plant Locator, Plant Ant)
Research and identify new leads, contacts, and opportunities within the builder, architect, and landscaping communities, including through social media
Input and maintain accurate records in the CRM, ensuring all contact data is complete and current
Develop and maintain an email marketing schedule, including building and sending newsletters, updating mailing lists, and tracking performance
Support additional advertising and promotional initiatives as needed
Maintain and enhance the CRM system (e.g., Zoho, Pipedrive)
Input new lead information and track contact engagement
Ensure data accuracy and integrity for all customer and prospect records
Qualification
Required
Strong verbal and written communication skills, including professional phone etiquette (Very Important)
Proven experience in customer service and marketing coordination
Strong organizational and multitasking skills
Proficiency with CRM systems and Bulk Emailing and Data Management
Ability to learn and retain plant names and industry specific product knowledge
Comfortable balancing both independent projects and collaborative teamwork
Microsoft Office skills include Excel
Basic Google Docs skills
Experience with QuickBooks
Preferred
Graphic design experience (Adobe Creative Suite, Canva, or similar)
Basic photography skills
Company
Baker Environmental Nursery
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase