Cobb County Fire and Emergency Services · 7 hours ago
Application Support Analyst II
Marietta, GA
Full-time
Hybrid
Mid LevelCobb County Fire and Emergency Services is seeking an Application Support Analyst II to provide application support to the Tax Assessor and Tax Commissioner's offices. The role involves troubleshooting user issues, conducting training, assisting with application upgrades, and maintaining software systems.
Public Safety
Responsibilities
Provides application user support to assigned applications: identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users' needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules
Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' software applications; and utilizes diagnostic tools and other resources as appropriate
Conducts training programs for users of assigned application: writes and/or revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed
Assists with application upgrade projects: directs vendor on project implementation; configures system components; coordinates and conducts testing; coordinates and train end users and management regarding upgrade; tracks and monitors issues with upgrades; and collaborates with County staff and vendors regarding resolutions
Supports complex applications with multiple web, application, and database servers; experience in SQL, SQL development, database reporting tools, and developing database queries; knowledge of source control concepts and change management procedures
Develops, modifies and maintains systems and software: writes code for new applications; ensures compliance with department design and coding standards; writes and modifies software using a variety of programming languages; and designs user friendly interfaces and logic screen flow
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, Information Management, Management Information Systems or related field, supplemented by experience in applications analysis, development, configuration, and support
Experience with troubleshooting principles, methodologies, and issue resolution techniques
Experience in developing training and technical documentation for end users
Additional years of experience in programming and application support functions may substitute for a portion of the required education
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
Preferred
Must have experience with SQL, preferably Oracle and PL/SQL, and at least one scripting language (Powershell, Python, VisualBasic, etc.)
Possession of IT Infrastructure Library certification is preferred
Company
Cobb County Fire and Emergency Services
We exist to provide superior fire, rescue, and emergency services to the citizens and visitors of Cobb County in a proficient, professional, and compassionate manner.
Founded in 1971
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase