HUB International · 15 hours ago
Senior Citrix Engineer-Remote-2
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $120K/yr
3+ years expHUB International is a global insurance and employee benefits broker that empowers its employees and clients. The Senior Citrix Engineer will be responsible for optimizing the digital workplace experience for over 25,000 employees by using data-driven insights to identify performance issues and implement solutions.
Financial ServicesInsuranceInsurTechRisk Management
Responsibilities
Configure, manage, and optimize the Nexthink platform to monitor endpoint performance, application responsiveness, and overall digital employee experience across 25,000+ endpoints
Analyze DEX data and metrics to identify trends, performance degradation, and opportunities for improvement. Create dashboards and visualizations that translate technical data into actionable business insights
Develop and deploy proactive remediations using Nexthink Remote Actions and automation capabilities. Create scripts that diagnose and fix issues before employees experience disruptions
Design and implement DEX scoring frameworks to establish performance baselines for endpoint models, measure configuration impact, and drive data-driven hardware refresh decisions
Integrate Nexthink with other IT platforms including Microsoft Intune, ServiceNow, and security tools. Leverage APIs and connectors to create a cohesive DEX ecosystem
Collaborate with endpoint engineering, security, and application teams to identify and resolve systemic issues impacting employee experience. Serve as the DEX subject matter expert
Build employee personas and experience profiles to understand unique needs across different user groups, departments, and roles. Tailor solutions to specific use cases
Monitor real-time alerts and performance thresholds, responding to critical experience degradations and coordinating resolution with appropriate IT teams
Create custom Nexthink investigations, campaigns, and remote actions to address specific business needs and improve employee satisfaction
Document DEX methodologies, configurations, and best practices in Confluence. Contribute to knowledge base articles and runbooks
Support strategic DEX initiatives including performance-based device refresh, application optimization, and employee experience improvement programs
Qualification
Required
3-5 years in an IT Engineering, EUC, or Digital Experience role in an enterprise environment managing 5,000+ endpoints
Experience with Digital Employee Experience (DEX) platforms. Nexthink experience highly preferred but not required
Proficiency with endpoint management tools (Microsoft Intune, SCCM, Workspace ONE, or similar) and understanding of endpoint lifecycle management
Strong data analysis skills with ability to translate technical metrics into business insights. Experience creating dashboards and visualizations
Advanced scripting capabilities (PowerShell required; Python or Bash a plus) for automation and remediation development
Experience with APIs and system integrations. Familiarity with REST APIs, webhooks, and integration patterns
Understanding of endpoint security and compliance. Familiarity with security frameworks (CIS, NIST) and vulnerability management
Strong communication skills with ability to present technical findings to both technical and business audiences
Bachelor's degree (4-year degree)
Preferred
Nexthink platform administration and configuration experience
Nexthink certification (Fundamentals, Administrator, or Expert)
Experience with employee sentiment tools and feedback analysis
Familiarity with ITSM platforms (ServiceNow) and ticketing system integrations
Knowledge of Infrastructure as Code and version control (Git/GitHub)
Experience with Azure AD, Conditional Access, and cloud identity platforms
Background in data analytics, business intelligence, or performance monitoring
Benefits
Health/dental/vision/life/disability insurance
FSA
HSA
401(k) accounts
Paid-time-off benefits such as vacation, sick, and personal days
Eligible bonuses, equity and commissions for some positions
Company
HUB International
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
10001+ employees
H1B Sponsorship
HUB International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$8.5BKey Investors
Leonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
Leadership Team
Marc Cohen
Chairman of the Board and CEO
Joseph C. Hyde
Chief Financial Officer
Recent News
Calgary Herald
2026-01-11
Company data provided by crunchbase