Just Appraised · 4 hours ago
Customer Success Manager (NC, SC, GA, VA Region)
United States
Full-time
Remote
Mid Level
3+ years expJust Appraised is modernizing local government processes related to real estate and property taxes with its AI-powered software. The Customer Success Manager will own the customer lifecycle, drive product adoption, manage retention, and identify growth opportunities within the government customer base.
Artificial Intelligence (AI)GovTechInformation TechnologyMachine LearningReal Estate
Responsibilities
Drive Strategic Growth & Partnerships: Serve as a trusted, high-value advisor to customers. Develop and execute tailored account strategies to navigate unique workflows, political environments, and complex organizational dynamics, ensuring customer needs align with product capabilities
Own Business Outcomes: Proactively manage renewals and negotiate expansion opportunities, meeting annual targets tied to retention and growth. This is a critical component of the CSM role, requiring a strong background in managing contract lifecycles
Enable Adoption & Value: Partner with our customers during the critical adoption phase and provide ongoing, targeted training to maximize their success. Translate technical concepts and product updates into clear, practical value for diverse audiences
Manage Success Metrics: Monitor and report on key performance indicators, including churn reduction, expansion revenue, and Customer Satisfaction (CSAT), utilizing data to inform strategic account planning
Stakeholder Mapping & Advocacy: Identify and nurture relationships with all key decision-makers and influencers within your accounts, ensuring they receive appropriate support. Act as the voice of the customer internally, collaborating with Product, Sales, and Support teams
Travel: Attend customer visits and conferences based on territory needs. This typically involves 3-5 visits per quarter. (15-20% annually)
Qualification
Required
Minimum 3+ years of experience in Customer Success (ideally within a fast-growing SaaS startup)
Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities
Strong focus on achieving customer outcomes and building long-term partnerships
Skill in navigating multiple stakeholders and a collaborative spirit for cross-functional conversations
Ability to mitigate risk and de-escalate issues before they become critical
Capacity to learn and support multiple products
Proficiency in translating technical concepts into practical, customer-friendly language
Clear, strategic communication (strong written and verbal skills) is essential for our remote environment
Exceptional organizational skills and prioritization ability to manage multiple customers and incoming requests
Familiarity with the following tools: Salesforce, Fathom, Hex, Google Suite, Slack, and Zoom
Company
Just Appraised
Just Appraised streamlines workflows for local governments using AI technology
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$24.82M2024-04-05Series A· $12.3M
2022-01-28Seed· $12.4M
2017-08-21Seed· $0.12M
Leadership Team
Imran Khoja
Co-Founder & CEO
Travis Noll
Chief Operating Officer, Co-founder
Recent News
Four Cities Capital
2024-02-06
futurecommunities.vc
2023-11-15
Company data provided by crunchbase