Boehringer Ingelheim · 11 hours ago
Senior Analyst, Systems Process Improvement
Duluth, GA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expBoehringer Ingelheim is a global leader in the pharmaceutical industry, and they are seeking a Senior Analyst to enhance organizational effectiveness through process improvement and systems management. The role involves overseeing the Order to Cash cycle, managing relationships with key business stakeholders, and driving training and compliance initiatives.
BiotechnologyHealth CareMedicalPharmaceutical
No H1B
Responsibilities
Oversees business performance of the Order to Cash cycle from order release through shipment delivery
Escalates when issues impact company revenue or customer orders to appropriate IS/GBS Live Site and Business Leaders
Drives to a resolution that minimizes customer impact
Identifies projects and process improvement initiatives around order processing, transmission to distribution centers, IDOC errors, and revenue recognition
Develops and drives positive enhancements that improve the customer experience from distribution to product delivery
Manages 3PL & Internal partners (ILOL) in relationship to IT functions to include understanding all distribution processes, interface & system functionality, and implementation of process improvements
Brings knowledge, innovation, and solutions into the organization through involvement with GBS Live Site, Global User groups, Core Users, as a Key User (required)
Facilitates the communication and translation of business user requirements and solutions between the customer community (internal and external business partners) and IT (internal and external)
Assists stakeholders to proactively diagnose issues across the system landscape, understand business needs, and implement solutions timely
Acts as center of competence for end-to-end understanding of commercial processes & systems
Independently supports deployment projects, upgrades, process improvements are required within the applicable areas: Scope can include stand-alone systems, Core GBS/SAP, and interfaced systems within the eco-system landscape
Responsible for all interfaces/middleware from BIAH to 3PL. Monitor for errors, identify trends, and communicated resolution to key stakeholders
GBS Key User (required) to train local and cross-functional team on GBS Access modules
Leads Distribution/Logistics/Inventory Control training program to drive outstanding customer experience and operational efficiency
Leads cross-functional collaboration with Leadership, Trainers, Customer Care Business Specialist, GBS Live Site, Systems Specialist, and Commercial Quality
Responsible for the coordination & execution of all GBS testing, Release/Upgrade activities, and User Training
Leads the Help Desk ticket resolution process, effectively monitors to resolution, and implements changes required to mitigate risk
Resolves escalated customer issues with internal resources
Works collaboratively with Team members to identify process improvement opportunities that will drive higher customer satisfaction and improved efficiency
Develops tools and metrics to measure, refine, and improve overall efficiency and functionality of the end-to-end fulfillment process
Leads or supports project pertaining to cost reduction/avoidance, process stability, and technology transfer
As project lead this colleague with be able to develop and execute plans working with a team to gain and sustain improvements
Ability to prioritize and effectively run multiple projects at once
Proactively identifies and resolves issues
Builds relationships with internal & external stakeholders
Acts as a liaison to the IT/GBS function to ensure upcoming demands on complex integrations (Upgrade, regression & scenario testing, and releases) are properly communicated and coordinated
Provides strategic direction that will lead to improved operating efficiencies and enhanced user experience
Utilizes internal resources IT, GBS Live Site, Consultants, and 3rd Party vendors for the execution of annual objectives
Builds relationships with stakeholders, share vision, and promote understanding of up-and-down stream interdependencies and drive simplification and improvement over time
Interacts with all levels of the organization
Qualification
Required
Bachelor's Degree required; Master's Degree a plus
Minimum eight (8) years' experience in management, supply chain, customer service with knowledge of ERP systems, Lean or Six Sigma
Well-versed in all cross-functional elements of Supply Chain, Inventory Management, Material Master requirements, Customer Service, Operations, Reporting, Training, and Technology
Proficient with process improvement, project management, or consulting experience
Must have excellent analytical and problem-solving skills, Critical thinking, strong presentation skills, and strong interpersonal and communication skills
Strong Customer Service/focus skills
Should possess technical skills to include strong knowledge of SAP or similar ERP experience
Demonstrated ability to influence and lead change, including the ability to present coherent strategies and influence decision makers at a senior management level
Excellent negotiation and conflict management skills
Demonstrated success in leading multiple process improvement and technology initiatives
Ability to travel up to 20%
Must be legally authorized to work in the United States without restriction
Must be willing to take a drug test and post-offer physical (if required)
Must be 18 years of age or older
Company
Boehringer Ingelheim
Boehringer Ingelheim is a group of pharmaceutical companies that focuses on prescription medicines and animal health. It is a sub-organization of Boehringer Ingelheim.
Founded in 1885Ingelheim Am Rhein, Rheinland-Pfalz, DEU
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Christian Eckermann
Corp. SVP BioPharma Network
Clemens Twardy
Corporate Vice President, Head of Global Supply Chain and Lifecycle Management Animal Health
Recent News
2026-01-23
Hindu Business Line
2026-01-22
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