PNC · 7 hours ago
Detection & Investigation Analyst Lead - Outbound Zelle Fraud
Pittsburgh, PA
Full-time
Onsite
Mid, Senior Level
$37K/yr - $61K/yr
1+ years expPNC is a financial services company that values its people as its greatest asset. As a Detection & Investigation Analyst Lead within PNC's FDO Zelle Fraud organization, you will be responsible for analyzing cases of potential fraud and leading efforts to minimize losses while ensuring a supportive workplace culture.
BankingFinanceFinancial Services
No H1B
Responsibilities
Outbound Zelle fraud support
Analyzing cases generated from the enterprise fraud detection systems
Talking with customers whose transactions are suspicious of potential fraud
Card Free ATM fraud support
Analyzing cases generated from the enterprise fraud detection systems
Reporting of suspected fraud
As requested, tasks to help sustain and improve department processes and procedures
Qualification
Required
University / college degree with < 1 year of professional experience and/or successful completion of a formal development program
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
Preferred
Active Listening
Analytical Thinking
Call Control
Customer-Focused
Customer Solutions
Decision Making
De-Escalation
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies
Anti-money Laundering/Sanctions Policies and Procedures
Business Ethics
Business Process Improvement
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Information Capture
Operational Risk
Problem Solving
Standard Operating Procedures
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
The Orlando Sentinel
2026-01-17
Company data provided by crunchbase