Generation Hospitality Group · 8 hours ago
Front Desk
Billings, MT
Full-time
Onsite
New Grad, Entry LevelGeneration Hospitality Group is a recognized leader in the hospitality industry, and they are seeking a friendly and professional Front Desk Agent to join their team. As the first point of contact for guests, this role involves creating a welcoming environment and delivering exceptional customer service.
Hospitality
Responsibilities
Greet guests warmly and assist with the check-in and check-out process
Answer and manage incoming calls, email inquiries, and guest requests professionally and efficiently
Assist guests with booking reservations and provide accurate information about rooms, services, and local attractions
Handle guest complaints and issues in a polite, proactive manner, ensuring resolution to enhance guest satisfaction
Process payments accurately and manage cash, credit card, and billing transactions
Coordinate with other departments, such as housekeeping and maintenance, to ensure guest needs are met promptly
Maintain a clean and organized front desk area, ensuring a professional and welcoming appearance
Act as a liaison to connect guests with special services or accommodations as needed
Qualification
Required
Excellent verbal and written communication skills in English
Strong problem-solving skills and the ability to remain calm under pressure
Ability to work flexible hours, including weekends, evenings, and holidays, as required
Professional appearance and demeanor, with a focus on providing exceptional guest experiences
Strong multitasking and organizational abilities to manage a dynamic work environment
Preferred
Prior customer service experience, preferably in the hospitality industry
Proficiency in using computer systems and reservation software; previous experience with property management systems is a plus
Company
Generation Hospitality Group
Generation Hospitality Group is a next-generation hotel management company dedicated to maximizing performance for branded and independent hotels.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase