Rogue Credit Union · 10 hours ago
Payment Services Quality Control Specialist I or II (DOE)
South Medford Support Services, Medford, OR, US
Full-time
Onsite
Entry, Mid Level
$21.51/hr - $26.88/hr
1+ years expRogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in southern Oregon. The Payment Services Quality Control Specialist provides operational support and assistance to the Payments Services department, ensuring the integrity of payments processes and regulatory compliance while enhancing member loyalty and operational efficiencies.
BankingCreditDebit CardsFinancial ServicesInsurance
Responsibilities
Thoroughly performs balancing duties of payment services processes including but not limited to: Automated Clearing House (ACH), Checks, Wires, Cards (ATM, Debit, and Credit), Terminal (ATM and ETM), and claim process settlements
Prepares moderately complex daily, monthly, and yearly spreadsheets
Maintains cross-departmental relationships, collaborating with accounting and processors to research, identify, resolve and report outages
Validates file transfers for all payment channels and accuracy of file processing
Assist management with reviewing and answering questions related to balancing and accuracy of payments services processes
Actively cross-trains with peers to expand knowledge and provide support as requested
Provides exceptional internal member service experiences through various communication channels in a friendly and professional manner using the Service Promises to assist, educate, empower, and complete member requests
Proactively communicates with management questionable data, balancing concerns, and trends
Assist in user setup and permission reviews
Supports frequent reviews of business practices including control and process testing and frequent monitoring of compliance with credit union procedures
Maintains general knowledge and understanding of key system operations, products and services, and credit union policies and guidelines surrounding payment processing to ensure processing limits, liabilities, and timelines are adhered to
Routinely reviews processes and procedures and proactively completes and/or updates reports
Identifies opportunities for member and interdepartmental education, procedure refinement, and process improvement opportunities
Proactively performs other duties as needed or assigned
Qualification
Required
One year to three years of similar or related experience
A high school education or GED
Must be computer proficient and ready to use PC spreadsheet software and able to operate a 10-key
Experience working with software products such as adobe, access, and Monarch, with desire to obtain relevant certifications
Possess a blend of technical, business, and people skills
Sufficient technical and functional expertise to perform assigned duties
Solid problem-solving and time management skills, resourceful and proactive in gathering and providing information
Must be thorough and have an eye for detail
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization
Ability to work independently and as part of a team
Active listening skills, with deductive reasoning ability
Willingness to adapt to changing business needs and deadlines
Some adjusting or moving objects up to 30 pounds in all directions
Must be able to remain in a stationary position, often standing or sitting for prolonged periods
Repeating motions that may include the wrists, hands and/or fingers while using computer
Communicating with others to exchange information
Perceiving the nature of sounds at normal speaking levels or without correction
Ability to receive detailed information through oral communication, and make fine discernments in sound
Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading
Company
Rogue Credit Union
Rogue Credit Union provides banking services such as savings, checking, loans, investment, credit and debit cards and insurance services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Stephenson
President/CEO
Blake Thurman
Chief Financial Officer
Recent News
2025-08-14
Company data provided by crunchbase