American Express · 2 weeks ago
Operational Risk Manager
New York, New York, United States
Full-time
Hybrid
Senior Level
$89K/yr - $150K/yr
5+ years expAmerican Express is a company with a long history of innovation and a commitment to its customers and employees. The Operational Risk Manager will be responsible for strengthening the organization’s risk and control environment by identifying, assessing, monitoring, and reporting operational risks across supported business processes while collaborating with various stakeholders.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Facilitate GCO process owners / delegates in performing risk assessments such as Process Self Risk Assessments (PRSAs) and RCSA activities, ensuring alignment to regulatory and internal standards
Identify inherent and emerging risks across processes, systems, and controls in collaboration with process owners
Support the application of enterprise taxonomies and risk classification principles as described in the Operational Risk Management Policy
Conduct independent control monitoring, supplemental to business testing, to evaluate design and operating effectiveness of controls
Review categorization and mapping of controls against risks and processes, including cross BU process–control alignment
Partner with control owners and test performers to ensure controls testing & assertion is completed in defined timelines
Provide subject matter expertise on operational risk requirements, frameworks, and policy expectations
Strong stakeholder and relationship management skills
Partner with stakeholders like Control Management, Compliance, IAG, and other governance groups to strengthen the control environment
Identify relevant GCO stakeholders to review applicability of new Law, Rules & Regulations (LRRs) assigned to GCO
Collaborate with Control Management, Compliance and GCO BUPM to execute the project plans to comply with LRRs and drive closure
Work in close partnership with LOBCO to monitor GCO’s operating control environment
Partner with relevant GCO process owner / delegate to review and address control gaps identified as part of CRA (either by enhancing existing controls or implementing new ones)
Serve as centralized point of contact for audit reviews and inquiries, engaging with GCO Process Owners to request input or responses
Partner with various GCO leaders to produce custom reports / dashboards
Provide support on ad-hoc projects
Collaborate with key stakeholders to ensure all the metrics which impact GCO’s RPR are within satisfactory limits
Qualification
Required
5+ years of operational risk management experience, ideally within Risk, Internal Audit, Compliance, or related governance functions
Strong understanding of the operational risk lifecycle (RCSA, ORE, Issue Management, PRSA, control testing etc.)
Experience in process governance and oversight frameworks applicable to operational risk
Demonstrated ability to analyze data, identify patterns, evaluate risk scenarios, and synthesize complex insights
Excellent communicator who builds trusted relationships across Legal and partner teams, and leads adoption of new ways of working
Curious, creative problem-solver with a proactive mindset, comfortable navigating complex, matrixed organizations
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-02-04
Payments Dive
2026-02-03
2026-02-02
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