MANTECH · 3 hours ago
Computer User Support Specialist
Eglin Village, FL
Full-time
Onsite
Entry Level
2+ years expMANTECH is seeking a motivated Computer User Support Specialist to join their Air Force / Space team at Eglin AFB. The primary function of this role is to support the United States Air Force’s 53rd Wing Technical Support Services contract by providing analytical and technical support to users, systems, and networks.
Cyber SecurityInformation TechnologySecurityTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality
Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email
Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3)
Provide support for account management, enterprise resources application, server administration, networking, and application issues
Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications
Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations
Provide installation and testing of hardware and software
Qualification
Required
High School Diploma
2+ years direct/related experience
Active / valid DoD 8570.01-M IAT-II certification
Demonstrated experience as a full-service IT support team member in a Windows AD environment
Experience working within an IT support team, contributing to and collaborating on daily support activities
Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations
Current Top-Secret Clearance with SCI Eligibility
Willingness to submit to a polygraph
The person in this position must be able to remain in a stationary position 50% of the time
Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations
Must be able to regularly lift up to 50 lbs
Company
MANTECH
ManTech is a technology company that offers cyber, IT, and data analytics technologies and solutions for security programs.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-05-16Acquired
2002-02-07IPO
Leadership Team
Matt Tait
Chief Executive Officer & President
Gavin Greene
VP of Business Development
Recent News
2026-01-16
Washington Technology
2025-12-11
GlobeNewswire
2025-12-10
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