KPMG US · 12 hours ago
Service Delivery Technican
Houston, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expKPMG Performance Hub is a leader in managed services, focusing on innovation and client satisfaction. They are seeking a Service Delivery Technician to conduct complex analyses, ensure compliance with standards, and foster relationships with stakeholders to enhance client satisfaction.
Financial Services
No H1B
Responsibilities
Conduct complex analyses and produce high-quality outputs that adhere to regulatory requirements / organizational standards
Achieve established production and quality assurance (QA) metrices for complex tasks, continuously monitoring / reporting on productivity and quality performance to identify areas for improvement
Review Analysts work to ensure accuracy, compliance, alignment with standards, while providing constructive feedback and coaching to foster professional development
Approve client-ready deliverables by certifying accuracy, comprehensiveness, quality, and coordinate with engagement leaders to ensure alignment with client expectations before delivery
Foster strong relationships with key stakeholders, Pod Lead, team members by serving as a point of contact, addressing inquiries, facilitating communication, and proposing tailored solutions to enhance client satisfaction / retention
Handle and safeguard, confidential documents including - cost management workbooks, client presentations, reports, and analysis (adhering to company policies on confidentiality, data security, and accurate documentation)
Qualification
Required
Minimum two years of financial crimes experience
Bachelor's degree from an accredited college or university
Demonstrated success in expanding networks and identifying strategic opportunities within large organizations
Proficiency with Microsoft Office Suite, AI tools, and enterprise collaboration tools
Proven ability to communicate effectively, both orally and in writing, with strong narrative / presentation skills
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; Performance Hub will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
Preferred
Experience writing SAR and alert/case narratives summarizing the results of investigations and selecting requisite supporting documentation preferred
Familiarity with transaction monitoring, KYC, and open-source research preferred
Benefits
Medical and dental plans
Vision coverage
Disability and life insurance
401(k) plans
A robust suite of personal well-being benefits to support your mental health
Personal Time Off per fiscal year
Company
KPMG US
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lynne Doughtie
Former Chairman and CEO
Paul Knopp
Chair and CEO
Recent News
Australian Financial Review
2024-05-12
2024-05-07
Media OutReach
2024-04-30
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