KPMG US · 2 days ago
Director, SAP CRM, Utilities
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$175K/yr - $279K/yr
8+ years expKPMG is a leading firm in the Advisory practice, providing opportunities for growth and professional development. They are seeking a Director, SAP CRM, Utilities to develop and execute CRM strategies, oversee SAP CRM solutions, and lead a high-performing team to enhance customer experience.
Financial Services
No H1B
Responsibilities
Develop and execute a comprehensive CRM strategy that aligns with the client's business goals and enhances customer experience
Oversee the implementation, configuration, and maintenance of SAP CRM solutions, with a strong focus on SAP Service Cloud v2
Lead, mentor, and develop a high-performing team of SAP CRM professionals
Analyze current CRM processes and identify opportunities for improvement and optimization to increase efficiency and effectiveness
Work closely with other department heads, including IT, sales, and customer service, to ensure seamless integration and alignment of CRM strategies
Manage all aspects of SAP CRM projects, including budgeting, resource allocation, and timeline management; liaise with external partners and vendors to ensure the successful implementation and support of CRM systems; ensure all CRM activities adhere to industry regulations and data privacy standards
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualification
Required
Minimum eight years of recent experience in a senior leadership role within the SAP CRM space
Bachelor's degree from an accredited college or university in information technology, business administration, or a related field
Proven experience with SAP for Utilities (IS-U) and hands-on experience with SAP Service Cloud v2 preferred; SAP certification in CRM or related modules with experience in S/4HANA required
Strong understanding of the utilities industry and its specific business processes; experience with Agile methodologies
Excellent leadership, communication, and interpersonal skills with demonstrated ability to manage large-scale projects and lead cross-functional teams
Experience with other SAP CX solutions, such as SAP Sales Cloud, SAP Commerce Cloud, and SAP Emarsys Customer Engagement
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
Benefits
Medical and dental plans
Vision coverage
Disability and life insurance
401(k) plans
Robust suite of personal well-being benefits to support your mental health
Personal Time Off per fiscal year
Calendar of holidays to be observed during the year
Two breaks each year where employees will not be required to use Personal Time Off
Company
KPMG US
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lynne Doughtie
Former Chairman and CEO
Paul Knopp
Chair and CEO
Recent News
Australian Financial Review
2024-05-12
2024-05-07
Media OutReach
2024-04-30
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