Brandwatch ES · 8 hours ago
Customer Success Director
Albuquerque, NM
Full-time
Onsite
Director/ExecutiveCision is a global leader in PR, marketing and social media management technology. The Customer Success Director will own the relationships with strategic clients, ensuring they derive optimal value from Brandwatch’s product suite and supporting them in achieving their business goals.
Responsibilities
You will own the overall relationship and retention of your book of strategic customers, establishing a trusted advisor relationship and ensuring customers get optimal value from our products and services
This means working closely with clients to ensure they are equipped to adopt Brandwatch technologies, as well as ensuring their investment helps them achieve their business goals
You will build strong relationships with your main points of contact, aiming to build active Brandwatch champions and executive sponsors within each account. Your clients will see you as a trusted advisor
You will document client feedback and product requests, advocating for them internally to ensure our product road map is developed in line with the needs of our customers
You will be working with clients to establish strategic plans, goals and other key performance indicators and support the customer in achieving their goals
You will conduct regular account analysis and planning to identify and mitigate any customer health risks and similarly identify and achieve growth opportunities
By achieving the goals above, you will be able to nurture customer advocacy and co-marketing opportunities that benefit the client’s organisation as well as ours
Qualification
Required
Prior experience as a Senior Customer Success Manager/Director, Account Management/Director or equivalent role
Proven track record of delivery in a Customer Success environment with a focus on increasing customer satisfaction, adoption, and retention
Proven ability to develop executive relationships at strategic level
Proven track record of developing and executing strategic account plans
Familiarity working global strategic enterprise clients across multiple teams and regions
Proven ability to drive continuous value of a SaaS product suite
Impeccable written and verbal communication skills, and be detail oriented and analytical
Experience working with digital marketing or social media at a SaaS vendor
A proactive approach to your work schedule with the ability to work autonomously
Preferred
Experience working with or for a social media monitoring provider
Demonstrable knowledge of marketing & data analytics principles and best practices
Experience working with CRM, such as Salesforce, Gainsight
Ability to speak a second language, ideally French, Spanish or German
Company
Brandwatch ES
Inteligencia sobre el consumidor y gestión de redes sociales, todo en un mismo lugar.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase