TaskRay · 5 hours ago
Account Manager, Enterprise
Denver, CO
Full-time
Hybrid
Senior Level
$166K/yr - $208K/yr
7+ years expTaskRay is a leader in post-sale work management in the Salesforce ecosystem, focused on delivering exceptional customer experiences. The Account Manager will own and grow strategic relationships with high-value enterprise customers, ensuring customer success and driving revenue growth through proactive account management and collaboration with internal teams.
AppsInformation TechnologyMobile Apps
Responsibilities
Serve as the primary owner for assigned enterprise accounts, partnering with Customer Success, Solution Engineering, and Sales Leadership to develop and execute strategic account plans that drive growth and retention
Build trusting, collaborative relationships with senior decision-makers, including C-suite executives and key business and technical stakeholders. Understand their long-term objectives and position TaskRay as a strategic partner
Proactively manage a pipeline of renewals, expansions, and cross-sell opportunities to drive revenue growth while minimizing churn and contraction. This role is responsible for:
Identifying and mitigating early indicators of contraction risk
Developing renewal structures and licensing strategies aligned to customer value
Leading commercial negotiations grounded in value realization and customer outcomes
Lead QBRs and Executive Business Reviews in partnership with Customer Success Managers, delivering data-driven insights, ROI analysis, and strategic recommendations
Own the full sales lifecycle including discovery, solution design, objection handling, proposal development, negotiations, contract review, and closing, while leading high-level business and technical discussions
Partner with Sales, Sales Engineering, Customer Support, Professional Services, and Marketing to ensure a cohesive customer experience and successful go-to-market execution
Act as the voice of the customer internally, sharing insights and partnering with Product and Engineering to continuously improve the customer experience
Maintain accurate forecasts and pipeline data in Salesforce; provide regular reporting on account health, growth opportunities, and risk
Stay current on industry trends, competitive landscape, and product enhancements to advise customers on best practices and emerging solutions
Act as a subject-matter expert for enterprise accounts, helping to coach peers and contribute to the development of enterprise sales and account management standards
Other duties as assigned
Qualification
Required
7+ years of experience in a customer-facing B2B SaaS role (new business sales, account management, or customer success) or a similar role managing large, complex accounts
5+ years in a quota-carrying role with demonstrated success driving new business, renewals, and expansion within enterprise accounts
Proven track record of exceeding targets while navigating long, complex sales cycles, building trust and connection with C-suite stakeholders
Advanced proficiency in Salesforce, with the ability to leverage CRM insights to inform strategy and execution
Strong ability to develop and execute long-term account plans aligned to both customer objectives and company goals
Exceptional written and verbal communication skills, including executive-level presentations
Deep experience with solution-based selling and translating customer pain points into value-driven outcomes
Strong organizational and project management skills, with the ability to manage multiple high-priority initiatives simultaneously
Collaborative mindset with experience leading cross-functional efforts across Sales, Product, and Customer Success
Comfort influencing at all levels of an organization, from technical teams to executive leadership
Experience managing enterprise customers across multiple industries
Preferred
Familiarity with Salesforce ISV applications and enterprise integrations
Strong understanding of SaaS business models and enterprise software
Benefits
Medical, dental, and vision benefits
Every other Friday off
Flexible PTO
12 weeks paid family and medical leave, 16 weeks for birthing people
Vacation bonuses
Anniversary bonuses
Company-paid life insurance
401(k) matching
Cell phone reimbursement stipend
Employee Assistance Program
Company
TaskRay
TaskRay is the solution for on boarding customers at scale in Sales force. It is a sub-organization of Bracket Labs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sam Swan
Chief Executive Officer
Eric Lougher
COO/CFO
Company data provided by crunchbase