Senior Helpers of Portage/Geauga · 14 hours ago
Scheduling Coordinator
Aurora, OH
Full-time
Onsite
Entry Level
$17/hr - $20/hr
1+ years expSenior Helpers of Portage/Geauga is a company dedicated to improving the lives of clients and their families. The Scheduling Coordinator will play a crucial role in managing caregiver schedules and ensuring clients receive the necessary care, while also maintaining communication with both caregivers and clients.
Individual & Family Services
Responsibilities
Has a regular communication process with Caregivers and clients, including site visits as needed
Manages workload based on goals, initiative, and prioritization
Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains an appropriate gross profit margin for each case
Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise. The company schedule must be completed 7 days before all scheduled shifts
Communicate timely any caregiver changes and updates to the schedules ahead of the scheduled time, and with the client/family, as necessary
Track and record all scheduling changes in the company software
Accept on-call duty, averaging 1-2 weeks per month, and as directed by the Care Team Manager and Client Services Director
Communicate and provide input to the Care Team Manager, CEO, and Client Services Director on hiring needs on a regular basis
May assist in keeping caregiver files up to date, including tracking expiration of any licensing, insurance, etc. in computer software. Collects new documents as directed and notifies the Owner/CEO when new documents cannot be obtained
Audit time cards regularly to ensure hours match scheduled hours
Demonstrate an ability to identify and solve problems; use initiative and good judgment to reach quality decisions
Coordinate shift back-fill activities in the event of caregiver tardiness or absence
Act as a point of contact with the client's family regarding schedules
Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships
Confirms that clients and their families are satisfied with the Senior Helpers' services and reports findings to the Client Services Director
Works in conjunction with the team in resolving complaints, incidents, and injuries
Answer incoming phone calls to the office to ensure a 100% call answer rate and 100% client satisfaction
Introduce Caregivers to Clients when the Client Service Director or Care Team Manager is unavailable
Visits clients as directed by the Client Service Director
As time permits, reach out to aging referrals with a goal of booking an assessment 20% of the time
Participates in Marketing events, as needed
Other duties as assigned
Qualification
Required
Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
Must have excellent phone skills and follow-up skills with prospects, clients and client families
Proactive problem prevention and issue resolution leadership ability
Minimum of six months' experience in a care-giving role
Proficiency in Microsoft Word, Excel, Internet, and Outlook required
Ability to learn other software programs quickly
Strong verbal communication skills, especially using the telephone
Ability to work independently and as part of a team
Ability to communicate with the owners after hours and on weekends as needed
Preferred
Customer Service or Industry experience preferred
An associate's Degree and one year of related work experience are highly preferred
Benefits
Profit Sharing Plan
Varied Discount Programs
Medical, Dental, Vision Benefits
Mileage Reimbursement
On-Call Pay when performing on-call duties
Company
Senior Helpers of Portage/Geauga
Senior Helpers of Portage/Geauga is dedicated to providing high-quality, personalized in-home care to seniors in Portage and Geauga counties.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase