Midland States Bank · 21 hours ago
Universal Banker
Waterloo, Illinois
Full-time
Onsite
New Grad, Entry Level
$17.50/hr - $22/hrMidland States Bank is a unique banking institution with a focus on personalized customer experiences. The Universal Banker position is responsible for delivering excellent customer service and effectively communicating the bank's products and services while meeting performance goals.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Receive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds
Examines cash carefully to guard against counterfeit bills
Cashes checks for customers in accordance with bank policy. Enters transactions into computer system and issues receipts
Provides accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences
Understanding basic knowledge of deposit and lending products & services
Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships to include determining needs and referring business partners
Assists with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior level employee
Develop sales and product knowledge allowing them to achieve personal and team goals as set. Track and monitor those sales and opportunities in the customer information software
Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services
Proactively participates in outbound teleconsulting to promote and expand current client relationships
Actively participate in weekly huddles and one on one coaching sessions
Serves as relief and /or backup teller in other locations of Midland States Bank
Timely completion of all assigned learning activities
Demonstrates and models Midland States Bank core values that support the bank’s culture
Participate in bank sponsored community activities and initiatives
The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed
May require work in a Midland office to ensure collaboration and support of internal and external customers
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA)
Other duties as assigned
Qualification
Required
Sales and customer service background
Ability to stand for extended periods of time
Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs)
Institutional knowledge of banking
Effective communication skills
Good knowledge of the products and services offered
Ability to meet and/or exceed performance and production goals established by the Banking Center Manager
Understanding basic knowledge of deposit and lending products & services
Ability to identify correct product types through needs-based questioning
Ability to build and deepen customer relationships
Ability to assist with basic deposit account openings and maintenance requests
Ability to develop sales and product knowledge
Ability to track and monitor sales and opportunities in the customer information software
Ability to participate in onsite visits to customers
Ability to proactively participate in outbound teleconsulting
Ability to actively participate in weekly huddles and one on one coaching sessions
Ability to serve as relief and/or backup teller in other locations
Timely completion of all assigned learning activities
Demonstrates and models Midland States Bank core values
Ability to participate in bank sponsored community activities and initiatives
Ability to maintain compliance with all applicable regulations
Preferred
Multilingual speakers are encouraged to apply
Benefits
Comprehensive healthcare
Well-being benefits
Paid family leave
Generous paid time off
Banking perks
Employee Stock Purchase Plan
401K plan with company match
Opportunity to participate in our Non-Qualified Deferred Compensation plan
Company
Midland States Bank
Midland States Bank is a community-based financial holding company.
Founded in 1881
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$55.33M2016-05-25IPO
2015-06-04Debt Financing· $55.33M
Leadership Team
Jeffrey Ludwig
President and CEO
Eric Lemke
Chief Financial Officer
Recent News
2026-01-23
Midland States Bancorp, Inc.
2025-12-01
Midland States Bancorp, Inc.
2025-11-07
Company data provided by crunchbase