Advanced Microdevices Pvt. Ltd. (India) · 23 hours ago
Senior Customer Operations Account Manager
San Jose, CA
Full-time
Hybrid
Senior LevelAdvanced Micro Devices, Inc is dedicated to building innovative products that enhance computing experiences. The Customer Operations Account Manager serves as a key liaison between AMD and its customers, focusing on managing product lifecycles, resolving supply chain challenges, and fostering strong relationships to enhance customer satisfaction.
BiopharmaBiotechnologyIndustrialManufacturing
No H1B
Responsibilities
Review customer backlogs regularly and collaborate with stakeholders to resolve issues
Manage business through all product lifecycle stages (NPI to EOL)
Control inventory and DOI to minimize costs
Balance demand and supply for direct customers and distribution channels
Monitor consumption and ordering patterns to perform demand/supply analysis
Maintain accurate forecasts and ensure on-time revenue projections
Build and manage strategic relationships internally and externally to ensure continuity
Lead projects and provide consultative advice to management and partners
Share best practices within the team and remove operational obstacles
Continuously develop skills and adopt new tools to enhance organizational capability
Drive operational excellence and customer collaboration for efficient service
Collect feedback and guide implementation of new processes aligned with strategy
Conduct quarterly business reviews and operational meetings with customers
Provide guidance on resolving operational issues and support business processes
Qualification
Required
Strong communicator and relationship builder who thrives in complex, fast-paced environments
Proactive, adaptable, and skilled at resolving conflicts and driving process improvements
Sound judgment and problem-solving ability
Ability to navigate uncertainty confidently while fostering collaboration and operational excellence
Review customer backlogs regularly and collaborate with stakeholders to resolve issues
Manage business through all product lifecycle stages (NPI to EOL)
Control inventory and DOI to minimize costs
Balance demand and supply for direct customers and distribution channels
Monitor consumption and ordering patterns to perform demand/supply analysis
Maintain accurate forecasts and ensure on-time revenue projections
Build and manage strategic relationships internally and externally to ensure continuity
Lead projects and provide consultative advice to management and partners
Share best practices within the team and remove operational obstacles
Continuously develop skills and adopt new tools to enhance organizational capability
Drive operational excellence and customer collaboration for efficient service
Collect feedback and guide implementation of new processes aligned with strategy
Conduct quarterly business reviews and operational meetings with customers
Provide guidance on resolving operational issues and support business processes
Preferred
Strong supply chain knowledge; distribution experience preferred
Proven project management skills
Ability to understand business strategy and identify process improvements
Excellent problem-solving and conflict management skills
Strong written, oral, and presentation abilities for executive-level communication
Advanced proficiency in Excel, PowerPoint, and Power BI
Skilled in building and strengthening customer relationships
Strong analytical capability to manage cross-functional dependencies
Comfortable working in uncertain and dynamic environments
Bachelor's Degree preferred
Benefits
AMD benefits at a glance.
Company
Advanced Microdevices Pvt. Ltd. (India)
Advanced Microdevices (mdi) is a leader in innovative membrane technologies.
Founded in 1976
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nalini Kant Gupta
Founder & Managing Director
Recent News
2024-10-18
2024-10-16
Company data provided by crunchbase