North Central International · 21 hours ago
Service Writer
Marshall, MN
Full-time
Onsite
Entry, Mid Level
2+ years expNorth Central International is a full-service Navistar/International Truck dealer group focused on providing exceptional customer experiences. The Service Writer will greet customers, assess their service needs, and manage repair orders while ensuring efficient communication and coordination with technicians and other departments.
LeasingRentalTransportation
Responsibilities
Manage diesel technicians, ensuring the right tech is on the right job every time
Schedule customer repairs so they can be completed efficiently
Communicate with customers in a friendly, professional manner regarding service needs, job status, and repairs
Resolve escalated customer concerns or complaints in a timely and effective way
Enter repair work information into the computer and update as needed
Cooperate with parts and sales departments to ensure a positive customer experience
Serve as the liaison between the shop and sales, warranty, and parts departments
Provide status updates, coordinate scheduling, and ensure alignment on customer and operational needs
Make quick, informed decisions to address issues as they arise
Maintain a calm, solutions-oriented approach during high-volume periods
Must be a leader with the ability to work in a fast-paced environment
Must be able to multi-task
Must be computer literate with the ability to learn our business system
Qualification
Required
High school diploma or GED required
Minimum 2 years of experience managing a team of technicians
Working knowledge of truck shop operations; mechanical experience preferred
Strong interpersonal communication skills with both internal teams and customers
Proficiency with standard business software and ability to learn proprietary systems
Must be a leader with the ability to work in a fast-paced environment
Must be able to multi-task
Must be computer literate with the ability to learn our business system
Preferred
Mechanical experience preferred
Company
North Central International
North Central International is a dealer of international trucks offering heavy-duty truck sales, parts, service, and leasing services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase