HCA Healthcare · 2 days ago
Provider Solution Specialist
Reston, VA
Full-time
Onsite
Mid Level
3+ years expHCA Healthcare is a leading healthcare organization committed to investing in its team members. They are seeking a Provider Solution Specialist who will serve as a primary training and support resource for healthcare providers, ensuring effective utilization of HCA technologies and enhancing the provider experience.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Assists in implementation and support of systems and technologies deployed to physicians and physician offices
Active participation in projects that affect physicians
Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community
Recommends process changes that improve the implementation, maintenance, and support of provider facing equipment and technologies
Assists in testing physician-related systems for facility-specific requirements
Works to develop and deploy best practices for physician support
Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed
Provides physician technology support to facility-based and referring physicians
Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk
Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams
Analyzes and provides hands-on support for moderate to complex inquiries
Determines appropriate technical group or vendor to resolve the problem and coordinates as needed
Monitors and communicates trends and issues that may affect administration/physician relationships
Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable
Provides on-call support as needed
Serves as a subject-matter expert for provider support to the Service Desk Community
Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance
Assures providers and staff have access to appropriate patient data
Promotes system security and patient confidentiality and helps ensure compliance
As directed, conducts or assists with access reviews and audits
Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training
Contributes to division and facility strategic planning with regard physician product lines
Acts as an advocate for physicians and physician office staff needs
Provides an overview of provider-facing technology solutions to Provider Relations team
Serves in liaison role for all new provider-related applications
Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems
Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows
Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs
Prepare and deliver presentations, demonstrations, train-the-trainer, and special training courses as needed
Ability to train in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base
Ability to execute testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners
Ability to learn application functionality in order to effectively train others in how to install and manage the application on their own device
Partners with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions
Effectively communicates with customers, maintaining positive body language with confidence and patience
Follows up, post issue resolution, to complete customer service cycle
Seeks feedback through customer interaction to identify areas of improvement
Makes realistic commitments to customers and keeps promises
Qualification
Required
You must live in the Reston, VA area today
Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills
Assists in implementation and support of systems and technologies deployed to physicians and physician offices
Active participation in projects that affect physicians
Installs and supports IT&S software per HCA and Division IT&S standards and guidelines
Recommends process changes that improve the implementation, maintenance, and support of provider facing equipment and technologies
Assists in testing physician-related systems for facility-specific requirements
Works to develop and deploy best practices for physician support
Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed
Provides physician technology support to facility-based and referring physicians
Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk
Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams
Analyzes and provides hands-on support for moderate to complex inquiries
Determines appropriate technical group or vendor to resolve the problem and coordinates as needed
Monitors and communicates trends and issues that may affect administration/physician relationships
Provides timely response and resolution to provider issues identified and reported in GrowthLink
Provides on-call support as needed
Serves as a subject-matter expert for provider support to the Service Desk Community
Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance
Assures providers and staff have access to appropriate patient data
Promotes system security and patient confidentiality and helps ensure compliance
Tracks, monitors, and enhances provider utilization of HCA technologies
Contributes to division and facility strategic planning with regard physician product lines
Acts as an advocate for physicians and physician office staff needs
Provides an overview of provider-facing technology solutions to Provider Relations team
Serves in liaison role for all new provider-related applications
Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems
Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows
Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements
Prepare and deliver presentations, demonstrations, train-the-trainer, and special training courses as needed
Ability to train in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base
Ability to execute testing procedure training plans, conduct pilot trainings, and provide feedback to project lead
Ability to learn application functionality in order to effectively train others in how to install and manage the application on their own device
Partners with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions
Effectively communicates with customers, maintaining positive body language with confidence and patience
Follows up, post issue resolution, to complete customer service cycle
Seeks feedback through customer interaction to identify areas of improvement
Makes realistic commitments to customers and keeps promises
Organize/prioritize tasks and maintain attention to detail
Willingness to update job skills in a changing environment
Flexibility to manage unanticipated changes
Adaptable to changing environment of the healthcare industry to physician support
Possess well-developed leadership skills
Professional attitude and appearance
Self-motivated and goal oriented
Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and writing
Proven customer-facing teaching abilities
Experience in providing high-level service
Customer service orientation and/or training
Demonstrated ability to establish and build strong relationships among facility leadership, physicians, and end-users
Ability to work well with other employees
Handle multiple duties simultaneously and exhibit initiative
Broad understanding of workflow and how systems are used in physician practices
Prior experience supporting clinical applications with physicians
Expertise in using clinical information systems
Demonstrated advanced computer skills
Knows technology improves the patient experience
Believes clinicians care for people better when armed with the right technology
Provides tools caregivers need to do their best work
Sees that technology applied to healthcare is meaningful
Preferred
Three years previous experience in healthcare related field preferred
Occasional/ Intermittent Travel Required
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay.
Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
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