Blitzy · 4 days ago
SVP of Customer Success
Cambridge, MA
Full-time
Onsite
Director/Executive
$275K/yr - $325K/yrBlitzy is a rapidly scaling AI startup based in Cambridge, MA, seeking an elite SVP of Customer Success to lead their Customer Success and Operational Deployment organization. This role focuses on transforming enterprise customers and driving measurable outcomes while leading a growing team of professionals.
Artificial Intelligence (AI)Software
Responsibilities
You own and accelerate account expansion from $500K to $5M+ annual accounts across our enterprise portfolio
You operate as a C-level peer and strategic partner to customer technology executives, building deep trust and long-term business cases
You drive measurable outcomes: Net Revenue Retention (NRR), logo retention, expansion bookings, and % of customer base at $1M+ ARR become the metrics of your success
You lead enterprise-wide change management initiatives that transform how organizations build software, navigating organizational resistance and accelerating adoption
You build, coach every day and lead a world-class team of 50+ Customer Success professionals who command credibility and deliver results
You are the voice of the customer internally, translating insights into product, go-to-market, and strategic decisions
You thrive in ambiguity, move fast, and bring both strategic vision and hands-on execution
Qualification
Required
Elite Account Expansion: You are in the top 10% of performers in driving multi-million dollar account growth. You know how to identify whitespace, build compelling business cases, and close expansion opportunities
Executive Partnership: You build trusted relationships with CTOs, CIOs, and Heads of Engineering at Global 2000 companies. You speak their language and earn your seat at the table
Technical Fluency: You understand AI, software development, and enterprise architecture well enough to be credible with technical executives. Prior experience as a software developer (even 2+ years) is a massive differentiator
Change Management Mastery: You have led large-scale organizational transformations and know how to navigate resistance, align stakeholders, and drive adoption of disruptive technology
Customer Value Realization: You are world-class at ensuring customers capture the full value of the platform — from onboarding through expansion
Team Leadership & Coaching: You build, coach, and scale high-performing teams. You love coaching. Your team members are experienced professionals who need a leader with deep credibility and strategic vision
Revenue Accountability: You own Net Revenue Retention (NRR), expansion bookings, logo retention, and progression of accounts to $1M+ and $5M+ ARR milestones. You operate with a commercial mindset and drive results
Preferred
Proven Track Record: You have driven $10M+ in annual expansion revenue at companies like Rapid7, Akamai, Klaviyo, or similar enterprise software platforms
Consulting Background: Experience as an Associate Partner or Expert Associate Partner at McKinsey, BCG, Bain, or similar firms where you led transformation and change management engagements
Executive Presence: You have personally managed relationships with CIOs/CTOs at Fortune 500 companies and can operate independently at the executive level
Scaled Teams: You have built Customer Success organizations from 10 to 50+ people while maintaining quality and performance
Commercial Acumen: You think like a GM — balancing customer outcomes with business results
Technical Foundation (nice to have): You spent time as a software developer or engineer early in your career and understand the SDLC deeply. (weekends with AI or hands on software developer - this is a wide hoop)
Benefits
Paid Medical, Dental & Vision Insurance (for you and dependents)
4% 401(k) match
Equity
Flexible vacation, sick days & work-from-home days
Technology allowance (hardware, software, reading materials)
Unlimited snacks, fizzy water, coffee, espresso, and everything you need to perform at your best
Company
Blitzy
Blitzy is a Generative AI software platform that aims to automate custom software development.
Founded in 2023
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.4M2024-09-03Seed· $4.4M
Leadership Team
S
Siddhant Pardeshi
Chief Technology Officer
Recent News
Company data provided by crunchbase